Cashier

JOB TITLE: RETAIL DIVISION CUSTOMER SERVICE REPRESENTATIVE

FLSA STATUS: Non-Exempt

MISSION OF GOODWILL

Goodwill Industries of Northwest Ohio, Inc. is a nonprofit, 501c3 corporation whose mission is to assist individuals with barriers to employment become self-sufficient through employment training and opportunities. Since 1933 we have assisted thousands of individuals throughout Northwest Ohio to become economically independent.

ESSENTIAL DUTIES & RESPONSIBILITIES:

· Operation of checkout counter, including use of the cash register and round-up. Offer our customers prompt, friendly and helpful service. This includes donors as well as store customers.

· Ensure that all policies and procedures of the Retail Division are being followed.

· Assist in keeping the store well stocked and neat in appearance. Restock and create attractive displays with merchandise on the sales floor.

· Know your store’s daily sales and production objectives and strive to attain them.

· Improve sales volume through good customer service techniques such as suggestive selling, prompt and courteous attention, proper etiquette, efficient time management and maintaining a well-stocked and attractive sales floor.

· Use proper telephone etiquette when answering the telephone. No personal business will be conducted on the phone at any time.

· The cash drawer must be balanced at the end of your shift. Cashier and store management must complete, verify and sign a closing receipt.

· Advise store manager or assistant store manager of operational problems, maintenance requirements, unsafe conditions and general store operations.

· Maintain good morale in the store.

· Obey all OSHA regulations and safety requirements. Promote good safety work habits with all employees. Report any safety violations or safety related problems to the Store Manager. Follow proper safety procedures, including proper lifting techniques and use of available equipment. Must be familiar with the proper use of the MSDS book as well as the first aid kit.

· Maintain work area by keeping it clean and free of debris at all times. Work areas must be maintained according to the posted schematics. “Stashes” of merchandise are expressly prohibited. Report any unauthorized shopping, purchasing or “stashing” of merchandise or requests of the aforementioned immediately to your supervisor. Failure to do so will result in disciplinary action.

OCCASSIONAL DUTIES OR SPECIAL ASSIGNMENTS:

· Must work flexible hours and weekends. Travel for meetings and training as required

· Must have access to reliable transportation throughout a scheduled shift allowing for the successful completion of assignments such as making bank deposits or any other assigned tasks as required by the job.

REGULAR DUTIES:

· Responsible for safety of those assigned to work area.

· Provide a positive role model.

· Cooperate with other departments/stores.

· Understand and implement Agency mission.

· Comply with Agency policies and safety programs.

· Promote a spirit of teamwork.

· Effectively and productively manage time.

· Maintain an acceptable quantity and quality of work.

· Attend meetings and training programs as directed.

· Perform any and all duties deemed necessary by the Agency.

SPECIFIC EXPERIENCE/SKILLS:

· Good communication and interpersonal skills.

· Good organizational skills.

· Ability to work well with the public.

· Prefer prior retail experience including, but not limited to, major department stores, other discount stores or the fast food industry.

· High school education preferred.

TECHNICAL EXPERIENCE SKILLS: Basic computer skills, understanding of cloud based POS system

OTHER:

Any combination of training, education and work experience that indicates possession of the skills, knowledge and abilities required to adequately perform the job duties.

IMMEDIATE SUPERVISOR: Head Cashier, Assistant Store Manager, Store Manager

EMPLOYEES DIRECTLY SUPRVISED: None

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $11