Safety and Risk Manager

Job Description

Job Description

NOTE : Maximum range is provided as an example of the wage / salary range for each position and its earning capacity given factors such as time in position, longevity with the company education level, and performance experience. Newly entering employees should expect to enter at the minimum to midrange level, and not the cap which is for employees with tenure and above level skill sets in that position.

PURPOSE OF POSITION :

To administer the company’s workers’ compensation claims using third party TPA to ensure positive, cost-effective outcomes. Facilitate the timely resolution of all claims by the TPA, monitor the return-to-work program, and ensure compliance with internal and regulatory reporting requirements. Interface with People and Culture staff to integrate workers’ compensation leaves with other relevant programs, e.g., leaves of absence, disability insurance, etc. Administer General Liability Claims and ensure timely resolution of all incidents. Participate with Asset Protection / Safety Department in analyzing data to identify and resolve causes of claims. Conduct investigations and provide administrative support to the Asset Protection, Safety and Compliance team. Guide the organization on existing and new regulatory requirements as well as ensure continued compliance to regulatory standards and internal policies. Advise on emerging risks to the organization. Participate in the ongoing development and improvement of GOC’s Asset Protection and Safety training program. Manage the organization’s insurance portfolio with oversight of the VP of Risk and Compliance as well as the GOC’s Risk Committee. Support the Asset Protection and Safety department with projects and events.

SUPERVISION RECEIVED :

Reports directly to the Vice President of Risk and Compliance and has considerable latitude for independent decision making in assigned areas of risk and safety responsibility

SUPERVISION EXERCISED :

Will oversee the Claims Administrator and Internal Auditors.

DUTIES AND RESPONSIBILITIES :

Provides oversight to the Claims Administrator and TPA in managing the company’s workers’ compensation claims in a timely manner and ensures compliance with internal procedures and regulatory requirements including the following :

• Acts as key liaison for all internal / external parties regarding initial claims administration.
• Counsels employees and supervisors regarding appropriate steps regarding injuries.
• Coordinates with medical clinics, physicians, supervisors, employees, etc.
• Processes and reconcile all related invoices (first aid and insurance / TPA invoices) as well as perform audits to confirm validity of invoicing.
• Completes OSHA logs and ensures timely reporting.
• Handles and reports 5020 and DWC-1 forms.
• Maintains up-to-date knowledge and ensures compliance with all workers’ compensation and pertinent safety regulations.
• Participates in ongoing claim reviews and coordinates formal claim review meetings with brokers, TPA, attorneys and GIOC leadership. Provides input necessary for resolution of claims.

Partners with People and Culture in ensuring compliance with all pertinent state regulations as well as GOC policies and procedures related to the administration of workers’ compensation claims and leaves of absence, disability compliance and timely interactive processes. Works with Asset Protection and Safety staff, customers, insurance carriers, and other individuals or organizations in resolving General Liability claims in a timely manner. Responsible for developing and preparing all department month-end summary reporting on incident trends as directed. Develops efficiencies with TPA management software and General Liability Software programs to manage and track claims. Provides appropriate and timely communication to VP of Risk and Compliance and Asset Protection and Safety team regarding investigation of accidents, status reports, and other tasks as needed. Supports Asset Protection and Safety initiatives by being actively involved in developing and conducting new-hire Asset Protection and Safety training and developing new and innovative programs to help drive down claims. Participate and coordinate the risk review and flow of contracts prior to execution. Responsible for ensuring timely and at minimum annual updates to GOC’s Injury and Illness Prevention Program, Risk Assessment and Emergency Response and Disaster Programs.

Responsible for developing the best in class monthly and onboarding safety training for the organization. Monitor safety incident trends and adapt monthly safety training courses as needed. Attends claims, hearings, and depositions as required. Oversees and ensures the completion of biennial facility safety inspections and annual third party inspections. Oversees the yearly insurance renewal process with senior leaders; completes required applications and gathers required information. Oversees the process completed by others pertaining to issuance of certificates of insurance. Maintains fleet vehicle schedule and ensures new vehicles are scheduled for insurance. Helps maintain the statement of values for Goodwill and Landmark; responsible for adding new facilities into the Workers’ Compensation and General Liability policies through respective insurance brokers. Responsible for keeping leadership aware of critical incidents and ensures Management’s corrective action responses. Responsible for quality of published Asset Protection and Safety content on the intranet and the Asset Protection Portal. Oversees the post incident and random DOT drug / alcohol testing. Oversees with others the Asset Protection and Safety’s CARF compliance. Demonstrates flexibility and adaptability in responding to Asset Protection and Safety matters 24 / 7. Able to work a flexible schedule including days, evenings and weekends. Performs other job related duties as required.

Drives on company business as required. Safeguards company property, including donated goods. Reports any incidents of theft or unauthorized possession of company property. Acts safely at all times, following all safety rules and regulations. Follows all company policies and procedures. Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed. Uses good interpersonal skills such as courtesy, sensitivity, politeness, and thoughtfulness. Works with, trains, and / or acts as a good example for program participants receiving training at Goodwill.

MINIMUM JOB REQUIREMENTS :

Bachelor’s degree in a related field or equivalent work experience / education combined. Three to five years’ experience in workers’ compensation and liability claims administration. Effective written and verbal communication skills. Bi-lingual in Spanish highly desired. Proficient PC skills with experience in Word and Excel. Excellent interpersonal skills. Effective analytical skills required to determine appropriate approach to claim resolution. As a Safety and Risk Manager, you must have a valid CA driver’s license and proof of liability insurance. In addition, ongoing safe driving record with no traffic violations under DMV. You are required to notify supervisor of any incurred DMV infractions that may impact your ability to drive on company business.