Department of Rehabilitation Program Manager

GENERAL SUMMARY:

Under the direction of the Director of Workforce Development, the Workforce Development Manager - Vocational Rehabilitation is responsible for the successful development, implementation, and ongoing operation of mission-related activities specific to people with disabilities in alignment with organizational workforce development models and program design in the greater Sacramento region. This position is responsible for overseeing programs that break down barriers to employment for the clients we serve.

ESSENTIAL DUTIES & RESPONSIBILTIES:

• Supervises day-to-day operations of DOR programs, ensuring timely and effective delivery of employment and training services.
• Provides guidance and support to DOR program staff, including onboarding, training, scheduling, and performance evaluations.
• Monitors, tracks, and reports on key performance metrics; ensure accurate documentation and data entry in Case Worthy and other systems.
• Reviews and approves Individual Service Plans (ISPs), case notes, and other client documentation for quality and compliance.
• Serves as the primary liaison between Goodwill and DOR counselors, maintaining strong working relationships with referral partners.
• Ensures compliance with all contractual requirements, internal policies, CARF standards, and applicable regulations.
• Conducts quality assurance checks and implements continuous improvement strategies.
• Leads demand-driven job development efforts and promotes inclusive hiring among community employers.
• Participate in strategic planning for program development and expansion.
• Prepares for and supports audits, grant reporting, and site reviews.
• Maintains working knowledge of current labor market trends and best practices in vocational rehabilitation.
• Represents Goodwill at public events, job fairs, and presentations to increase program visibility.
• Promotes mission alignment and co-enrollment opportunities across workforce programs and community partnerships.
• Develops and manages the program budget in coordination with the Director of Workforce Development.
• Monitors financial performance using monthly reports, ensuring revenue and expenses align with approved budget.
• Collaborates with Finance and Grants teams to ensure accurate billing, grant compliance, and diversified funding streams.
• Ensures program documentation, files, and incident reporting are accurate and up to date.
• Performs other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability.

Basic Qualifications of the Role:

• Bachelor's degree in Human Services, Vocational Rehabilition, Psychology, or related field (Master's degree preferred).
• Minimum of 2 years of experience in workforce development or vocational rehabilitation, including at least 1 year in a supervisory or leadership.
• Knowledge of DOR programs, policies, and service models.
• Familiarity with trauma-informed care, person-centered design, and disability-inclusive practices.
• Strong leadership, organizational, and time management skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office and data systems (e.g., Case Worthy).
• Experience with CARF standards is preferred.
• Bilingual (Spanish/English) preferred but not required.
• Reliable transportation with the ability to travel to multiple sites as needed.
• Must provide proof of identification and eligibility to work in the United States.
• Must pass drug screening and background screening.
• Must have access to reliable transportation that does not interfere with performing the essential functions of the job description, cause tardiness, or unexcused absences and the ability to travel to multiple sites as needed.
• No record or disclosure of criminal conviction record that indicates a tendency toward theft, violence, dishonesty, deceit, drug use, manufacture or sale, moral turpitude, or predatory behavior in conflict with the functions listed on this job description.
• Must not present a direct threat to the safety and health of self, others or property.
• Must be able to perform essential functions of the job description with or without reasonable accommodation.
• Must immediately inform Goodwill of any arrests and/or convictions that occur while employed at Goodwill.

POSITIONS SUPERVISED:

• Job Coach
• Job Developer
• Employment Specialist
• Program participants

POSITION INFORMATION:

This is a full-time, exempt position eligible for Medical, Dental, Vision, Life Insurance; 403(b) retirement plan; Flex-Time Off. This position is employed by Goodwill Industries® of Sacramento Valley and Northern Nevada, Inc.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those an employee may encounter while performing the essential functions of this role. Goodwill is committed to diversity, equity, and inclusion and will provide reasonable accommodations to enable individuals with disabilities to perform essential job functions.

This position primarily operates in an office environment with frequent use of computers, phones, and standard office equipment. The role also includes regular local travel to community partner sites, Department of Rehabilitation (DOR) offices, and off-site meetings or events.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers, reach with arms, communicate effectively, and occasionally lift or move items up to 20 pounds. On rare occasions, lifting or moving up to 50 pounds may be necessary. The work environment may occasionally be fast-paced with shifting priorities and deadlines.

Specific vision abilities required may include the ability to view computer screens and read printed materials.

This job description is not an exhaustive list of all duties, responsibilities, or requirements and may be modified as needed to meet the evolving needs of the organization. Duties may be added, changed, or removed at any time with or without notice. This document does not constitute a contract of employment.

Offers of employment may be contingent on satisfactory results of a criminal history background check and drug test.

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA).