What are the responsibilities and job description for the Specialist - Participants Success FT position at Goodwill Industries of San Antonio?
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Work for GOOD at Goodwill
- Do you want to make a difference in your community while earning a paycheck?
- Would you like to help your community and environment every day that you come to work?
- Looking for a job that provides meaning as well as personal and professional development?
Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.
We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.
We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.
We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.
Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.
Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.
We prefer to promote from within. Your growth and advancement is our priority.
Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.
Change Lives. Make a Difference.
Discover Purpose. Apply today at WorkforGoodSA.org.
POSITION SUMMARY
The Specialist – Participant Success Coach is responsible for assisting Goodwill Industries of San Antonio participants with fostering a healthy and positive approach to personal challenges by offering basic need assistance, case management, support, guidance, and coaching in areas such as personal relations, self-esteem, finances, public assistance, childcare, health, career, education/training, and personal success. The objective of this role is engagement with the participant is to remove barriers to success in completing Goodwill program(s) and achieving defined career training and employment goals. After a thorough assessment, a success coach and participant work to develop SMART goals and associated plan of action. Through this participant-lead process, the Specialist – Participant Success Coach challenges growth, provides support, expands possibilities, and empowers the participant to build resilience to achieve long-term success and contributes to the overall Goodwill mission to Help Change Lives through the Power of Work.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Upholds and models Goodwill's mission, core values, and servant leadership philosophy.
- Oversee assigned caseload of participants from intake to goals completion.
- Conduct & interpret needs assessments for development of appropriate service plan.
- Assist clients in setting personal and career goals and developing action plans for success.
- Conduct short-term solution focused sessions to help participants move towards goal completion. Working with participants can span from a couple of weeks to months.
- Provide scheduled coaching to build resilience and enhance soft skills, life skills, and professional development skills.
- Provide appropriate referrals for community resources to address client needs (food, clothes housing etc.) and assist participants to link to those resources.
- Follow financial assistance agency policy, with the goal of helping participants with immediate basic needs.
- Document encounters with clients made either by phone, e-mail, or in person in the client management system.
- Gather and analyze measures for success of participants in achieving goals & overcoming personal barriers. Follow-up as needed.
- Coordinate closely with Career/Training and Job Placement Coaches, and the rest of the program staff to staff cases and form a comprehensive plan to ensure participants success.
- Follow-up on participants who may be disengaged or face challenges to success. Oversee the progress of life skills and other goals being met for clients.
- Assist with job search activities, job leads, and resume development, as necessary.
- Assist with career exploration, evaluation of training and education options, enrollment supports, and connection to financial aid resources.
- Assist with grant/contract related processes, as necessary.
- Demonstrate ethics and maintain confidentiality pertaining to caseload being served.
- Attend and participate in meetings of key stakeholders, and work collaboratively with others to achieve the Goodwill Mission.
- Responsible for providing excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner.
- Additional duties as assigned.
REQUIREMENTS
- Graduation from an accredited college or university with a bachelor’s degree in social science, psychology, or a closely related field, supplemented by three (3) years’ experience as a professional coach, clinician, or related professions and working with diverse and non-traditional populations; or an equivalent combination of education and experience. Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LCP), or other related licenses a plus.
- Skilled in communicating verbally and writing effectively; skilled in organizing and presenting educational material.
- Experience in workforce development and community partnerships is preferred.
- Must maintain flexibility regarding work availability and hours to support program needs.
- Must be able to meet the physical requirements of the position.
Equal Opportunity Employer/Veterans/Disabled
Salary : $50,794
