What are the responsibilities and job description for the eCommerce Associate II position at Goodwill Industries of San Diego County?
About Us
Are you looking for meaningful work and want to make a difference? Do you want to gain valuable work experience? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.
Overview
POSITION SUMMARY:
Production position in a fast-paced warehouse environment. Responsible for processing donations for online sale including, but not limited to: data entry, cell phone photography, stocking, picking, shipping and customer service.
Responsibilities
ESSENTIAL FUNCTIONS:
Reasonable Accommodations Statement:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statements:
1. Sorts and prepares incoming product for online sale according to department guidelines, accurately completing computerized forms with appropriate details. 2. Takes representative photographs that accurately convey product information and condition details.3. Uses appropriate SEO keywords in auction titles and includes relevant product information and specific condition details in auction descriptions.4. Ensures posted items follow all applicable marketplace guidelines, GISD’s policies/procedures, and state/federal laws.5. Accurately stocks, picks, packages and ships product according to department guidelines.6. Addresses a variety of customer inquiries according to department guidelines.7. Meets minimum production requirements and keeps up with the average worker on their team. 8. Properly uses/maintains equipment and follows safety guidelines when processing and moving product.9. Keeps all workstations and processing areas clean and organized. Completes general warehouse housekeeping duties as assigned.10. Follows direction and completes other miscellaneous duties/tasks as assigned.
11. Meets quality/production standards in all department disciplines. Assists in providing quality control for product to be listed.12. Helps train new or temporary personnel in the essential functions of the department.13. Assists in resolving advanced processing, listing, inventory and/or customer services issues.14. Keeps track of departmental equipment/supplies and reports needs in a timely manner
Qualifications
SKILLS AND ABILITIES:
Education: High School Diploma or GED preferred.
Experience: 1 year or more related experience
Certificates & Licenses: None
Other Requirements: General computer and typing skills preferred.
