JOB SUMMARY

Under the supervision of the Donated Goods Manager, the Donated Goods Assistant Manager is responsible for operating and directing the activities of their assigned location, to ensure process and procedures are completed safely, efficiently, and ensuring revenue goals are met. In the absence of the Donated Goods Manager, the Donated Goods Assistant Manager is responsible for all operations, including supervision of staff.

ESSENTIAL DUTIES

Assist in executing plans to ensure achievement of budgeted sales. Operates within the expense budget.

Assist in achieving processing goals. Monitor all phases of operations to ensure compliance with established material handling and processing practices.

Assist with scheduled rotation of merchandise.

Assist in maintaining proper unloading, loading, and storing of product.

Assist with opening and closing of assigned location.

Always demonstrates & promote superior customer service to all internal and external customers. Expects the same from employees. Manages customer/donor complaints in a fair and impartial manner.

Responsible for supporting accurate handling of donated assets and monies involved in operations. May include daily register balancing, banking, and change.

Responsible for instilling proper attitudes towards safety and ensuring work is performed in a safe manner. Responsible for completing and routing all safety reports in a timely manner.

Assist with selection, coaching, training, scheduling, disciplinary action, and supervision of all personnel, including trainees, employees, and volunteers, in accordance with Agency policies, procedures, and work instructions.

Work to reduce the possibility of pilferage and burglary. Constantly watches for and corrects unsafe conditions.

In the absence of the Donated Goods Manager, responsible for timely submission/updating of all required reports. May include daily sales recap, transportation needs, labor planner, and personnel-related forms.

Work in cooperation with all Agency departments.

Support the agencys Work Services program and volunteer programs in accordance with Goodwills Mission.

Regular attendance is required to perform the essential functions of the job.

SECONDARY DUTIES

Perform other duties as assigned by the Donated Goods Manager, District Sales Manager, or Director of Donated Goods.

MINIMUM REQUIREMENTS

Education Required: High school graduate or accredited GED equivalent.

Experience Required: Three years management experience in a related field.

JOB SPECIFICATIONS

Knowledge Required: Knowledge of general management principles including, but not limited to the following: techniques and principles of supervision and management, including interviewing, disciplinary actions and separations for cause, cash handling and banking procedures; customer service practices; and knowledge of safety and security, excellent computer skills, inventory control, organizational and planning. Ability to motivate people, instill accountability, and achieve results.

Equipment Used: Point of Sale system, calculator, cash mate machine, safe, alarm system, time recorder and ticketing equipment, multi-line telephone, voice mail, hand truck, pallet jack, power lift, forklift, product storage, labeling and processing equipment, personal computer.

SKILLS/APTITUDES/TEMPERAMENTS

Ability to schedule, train, supervise and monitor activities of employees, trainees, and volunteers.

Ability to operate all equipment of assigned location.

Ability to write and speak effectively in English. Bi-lingual in Spanish desirable.

Ability to communicate effectively with customers, subordinates, and agency management.

Ability to interact with people with disabilities or barriers to employment, in support of Agency mission.

EMOTIONAL EFFORT

This position requires very good abilities to problem solve, prioritize work assignments, and work well under pressure. Moderate to heavy emotional effort involving low to high customer involvement (internal and external) with occasional maximum emotional effort required in customer conflicts.

LICENSES/INSURANCE/TRANSPORATION

Must have access to reliable transportation.

JOB SETTING

Flexible work schedule including weekends, holidays, and evenings. Variable working conditions, exposure to extreme heat and cold temperatures ranging from 45 to 115 degrees. Some travel required to attend training and to other locations as may be assigned.

PHYSICAL DEMANDS

Ability to ambulate, reach and lift up to 35 lbs. Ability to bend/lift from the waist. Good eye/hand coordination. Good dexterity in upper extremities and torso. Ability to stand for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of the management, formally and informally, either orally or in writing.