Employment Success Coach

SUMMARY: Provides a supportive work environment through Goodwill thrift stores along with hands-on training and guidance to participants with barriers to employment. Helps to prepare and equip participants for long-term community job placement, enhancement of daily life skills, and successful goal setting and completion.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (other duties may be assigned)

• Prepares and delivers lessons and other instructional materials to meet the needs and goals of the participants.
• Creates and implements Individualized Service Plans with each participant to establish measurable goals and objectives for their learning path.
• Positively promotes the agency through community meetings, site visits, social media, and other channels, as appropriate.
• Establishes and maintains contact sources with valuable community partners including but not limited to external employers, staffing agencies, fellow non-profits, public libraries, educational institutions, vocational training centers, transitional houses, and justice-involvement facilities.
• Effectively works with and serves diverse populations.
• Provides general assessments and intakes to help determine the best course of action for participants.
• Consults with any needed partners including but not limited to community partners, prospective employers, Goodwill retail management team, VP of Retail Operations, VP of HR, CEO, and/or the VP of Mission Services to better meet the participant’s needs.
• Continuous knowledge of local, federal, and state programs to assist participants with various needs and barriers.
• Effective oral, written, and digital communication skills.
• Ability to act in a professional manner while maintaining a space of integrity, confidentiality, and empathy.
• Works with participants to increase motivation, provide continuous reinforcement to learning, assess level of functioning, and provide feedback for all learning and work activities.
• Collaborates with Career Development Specialists and the Vice President of Mission Services to develop job search plans, application completion skills, life skills courses, job readiness courses and materials, and resume assistance to help participants successfully complete their personal goals.
• Assists participants with a person-centered, individualized approach through hands-on retail operations in a Goodwill retail location.
• Maintains detailed records including database profiles with documentation of participants, resources and referrals log, employer contacts, etc.
• Provides advocacy for the TWE (Transitional Work Experience) participants enrolled in the program.
• Delivers measurable results as evidenced by the number of participants served, the outcomes and objectives reached, and by growing a network of vital community partners and employment resources.
• Works in a fast-paced retail thrift environment while providing active coaching, training, and hands-on instruction to TWE participants with various employment barriers.
• Delivers excellent internal and external customer service.
• Additional needed key skills: problem-solving, direct professional communication skills, active listening skills, empathy, supportive, assisting with needed accommodations, conflict resolution, teamwork, attention to detail, patience, retail/customer service skills, and creative thinking skills.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma required
• Preferred 2 or 4 year service-related degree (Education, Social Services, Mental Health, or other related)
• Minimum of two-years relevant work experience
• Valid Class C driver’s license
• Valid Adult First Aid/CPR/AED certification (or to complete within first 180-days of employment)
• Valid Adult Mental Health First Aid certification (or to complete within first 180-days of employment)

LANGUAGE SKILLS: Able to effectively present information to diverse groups of people. Able to read, analyze and interpret government regulations, technical procedures, and applications. Able to create presentations, write reports, facilitate business correspondence, and interpret policy and procedure manuals. Bilingual in Spanish and/or ASL desired, but not required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, and talk or hear. The employee is frequently required to walk, climb or balance, stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 40 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office, retail thrift stores, donation centers, and classroom environments with moderate noise levels.

COMPUTER LITERACY: Must be proficient in using the Microsoft Office Suite including PowerPoint, Excel, Word, and Outlook, as well as ZOOM proficiency. Must be able to provide basic trouble-shooting for various software and hardware needs. In addition, must be able to instruct and support participants with the aforementioned programs.

Job Type: Full-time

Pay: $19.23 - $20.19 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Weekends as needed

Work Location: In person

Salary : $19 - $20