Asset Protection Agent

Description

Description

Should a job be more than a just a paycheck? We say yes! Work should be where you feel welcome and included and be recognized for making a difference. That’s how you’ll feel working at a Goodwill of South Central Wisconsin store. You’ll enjoy fantastic benefits such as:

• $1,000 sign-on bonus!
• A full suite of health benefits
• Employer-paid life insurance
• Short and long-term disability benefits
• 401K
• Generous paid time off

General Summary:

Assure compliance of company procedures; safeguard company assets, and advance company mission and objectives as directed by retail management. Protect the Donated Goods Retail assets in support of financial goals. Support loss prevention training initiatives to enhance employee and customer satisfaction and work towards creating a culture of safety and shrink reduction through established programs, policies and procedures.

Principal Duties & Responsibilities:

• Take an active role in identifying loss and take appropriate action to deter such loss.
• Serve as support to management in dealing with aggressive customers or any workplace violence issue.
• Conduct Safety inspections and communicate hazards to management.
• Able to maintain accurate information and efficient record keeping.
• Recover assets and make safe and consistent detentions in adherence with established detention policies and procedures.
• Assist in internal investigations at the direction of the Asset Protection Manager.
• Audit compliance to store LP Standards with alarm tests, employee Shop Policy enforcement, equipment, etc.
• Ability to analyze and solve problems on an external basis.
• Listen and communicate effectively to employees, shoppers, donors and visitors
• Responsible for heightening store Loss Prevention awareness.
• Able to speak and write effectively with various cultural backgrounds, levels of education and experience.
• Assure the highest levels of customer and donor service are maintained through implementation of Retail’s standards and Goodwill’s Values.
• Maintain confidentiality of Human Resource and other pertinent facility information.
• Ability to write detailed reports that meet the standards of the organization
• Ability to drive personal vehicle between stores on a variable and changing schedule
• Performs additional duties as assigned.
• For additional duties and responsibilities, refer to the Common Work Expectations.

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Extensive periods of standing and walking.
• Ability to withstand minor air contaminants.
• Able to function and work under pressure.

Requirements

Knowledge, Skills & Abilities Required:

• High School graduate or equivalent.
• Must be at least 18 years of age.
• 1-2 years retail loss prevention experience preferred but not required.
• Work varied schedule and flexible hours including night and weekend availability.
• Must be able to make good decisions in high-pressure situations with both safety and liability concerns being top of mind.
• Must have a reliable personal vehicle for transportation between stores, a valid driver’s license, and proof of auto insurance.
• Computer skills preferred.
• Knowledge of video security systems and equipment is a plus.
• Knowledge of burglar and fire alarm systems is a plus.

Who We Are:

Goodwill of South Central Wisconsin operates retail stores and community support programs in 14 Wisconsin counties. Revenues from our stores help support community initiatives like job coaching and training for adults with developmental disabilities, group homes for adults with mental illness, affordable apartment homes, and shopping vouchers for neighbors in need.

We support our employees through training, tuition assistance, and clear pathways for advancement. Our success happens when team members believe in and support our mission and live by our values of respect, smile, teamwork, passion, do the right thing, and operational excellence. Join one of the area’s largest and most respected non-profits today and help us support our local communities through the power of work.

Goodwill is an affirmative action and equal opportunity employer without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. Our organization uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify

If you need an accommodation as part of the employment process please contact Human Resources via phone (608) 246-3140, ext. 1130 or email us at: hr@goodwillscwi.org