What are the responsibilities and job description for the Child Support Officer II position at GOODWILL INDUSTRIES OF SOUTH TEXAS INC?
IMPORTANT INFORMATION: PLEASE READ FIRST.
This is a State Set Aside Contract which requires that employees have a qualifying disability. This could include disabilities such as: arthritis, asthma, orthopedic disorders, blindness or other visual impairments, lupus, cosmetic disfigurements, HIV/AIDS, epilepsy, hepatitis, lung disease, diabetes, head injuries, cancer, substance abuse, heart conditions, mental illnesses, intellectual disabilities, visual or hearing impairments, physical disabilities, and a variety of other disabilities. MUST BE ABLE TO PROVIDE DOCUMENTATION FROM A THIRD PARTY SUCH AS A HEALTH CARE PROVIDER.
Goodwill Industries of South Texas Inc. is an EO employer-M/F/Vets/Disabled and other protected categories
GENERAL DESCRIPTION
Performs routine (journey-level) child support work. Work involves conducting investigations to locate or trace absent parents and to determine or establish paternity, enforcing court orders of child support, preparing case documentation, and monitoring cases. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.
EXAMPLES OF WORK PERFORMED
Conducts investigations to locate or trace absent parents.
Reviews and assesses cases to develop implementation strategies and determines appropriate subsequent actions.
Monitors child support payments and refers delinquent cases for appropriate enforcement action.
Prepares various documents relating to legal or other actions necessary to establish or enforce a court order for child support.
Responds to inquiries concerning case status.
Documents actions taken relating to cases.
Explains program policies, procedures, and regulations to parents through individual interviews or seminars.
Attends court with legal staff to update legal documents and assist in negotiations.
May specialize in one or more child support functions such as location, establishment, or enforcement.
May assist in negotiating agreed orders or other voluntary settlements.
Performs related work as assigned.
GENERAL QUALIFICATION GUIDELINES
Experience and Education
Experience in interviewing and collections related to child support. Graduation from a standard senior high school or equivalent is generally preferred. Experience and education may be substituted for one another.
Knowledge, Skills, and Abilities
Knowledge of child support laws, policies, principles, and practices; and of investigative practices and techniques.
Skill in interviewing and in conducting investigations, in basic mathematics, and in the operation of computers and applicable computer software.
Ability to analyze, interpret, and evaluate information; and to communicate effectively.
