E-Commerce Technician

E-Commerce Technician

SUMMARY OF POSITION 

Assist in the operations of online sales for Goodwill Industries of South Texas. The E-commerce Technician is expected to be courteous and professional while upholding the core Goodwill values of -Empowerment, Public Trust, Respect, Innovation, Quality, and Safety.

ESSENTIAL RESPONSIBILITIES, AND DUTIES

·         Collect items for online sales through the stores and Distribution Center

·         Prepare items for sale online by wiping, cleaning, or making minor repairs

·         Research descriptions and collects data about each item to be placed for sale online

·         Research value of each item

·         Photograph items to be placed for sale online

·         Post items for sale online with fair value and accurate description

·         Assist with customer inquiries and handles complaints in courteous manner. If necessary, refers customer to E-Commerce Manager

·         Appropriately wraps items for shipping

·         Prepare items with accurate information on all labels, using appropriate postage

·         Keep work area clean and free of unnecessary materials

·         Adheres to and enforces safety and loss prevention procedures to prevent injury to personnel and damage to property, equipment, and inventory

·         Assist with other assignments as required by E-Commerce Manager

·         Embrace the core values of the agency in the spirit in which the agency operates at work and in the community

·         Contribute to the fulfillment of department and agency objectives and goals

·         Comply with all department and agency policies, procedures, and regulations

·         Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

·         Ability to read and write in English as well as communicate with diverse customer base to provide prompt and courteous service

·         Ability to perform basic mathematical skills

·         Ability to type 25wpm

·         Ability to work flexible days and hours, including weekends and holidays

·         Proficiency in Microsoft Office, Outlook

·         One (1) year experience working with online sales a plus

·         Must be able to pass background check

PHYSICAL FUNCTIONS

·         Ability to stand, walk, climb, kneel, stoop, bend, and crouch for extended periods

·         Weather conditions – variable – including extreme heat and cold, may work outside for extended periods

·         Ability to work in a humid and/or dusty environment

·         Able to lift and carry up to 25 lbs. or more with 2-person assistance

Goodwill Industries of South Texas Inc. is an EO employer M/F/Vets/Disabled and other protected categories.