What are the responsibilities and job description for the Crew Leader-Retail position at Goodwill Industries of South Texas?
Crew Leader-Retail
SUMMARY OF POSITION
The Crew Leader is responsible for greeting and assisting customers in a friendly and courteous manner while providing excellent customer service. The Crew Leader will supervise store staff and its operations when the Retail Store Manager is not present. The Crew Leader is expected to be professional while upholding the core Goodwill values of -Empowerment, Public Trust, Respect, Innovation, Quality, and Safety.
ESSENTIAL RESPONSIBILITIES AND DUTIES
• Responsible for helping customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions, preparing merchandise for delivery, and processing customer inquiries, and complaints in a courteous manner
• Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on the sales floor while maintaining production levels as assigned by the supervisor to achieve store goals
• Maintain acceptable attendance, personal hygiene, and dress code standards including wearing company-issued name badges. Attend meetings and training sessions as required.
• Open and/or close store, make change at the bank, perform nightly bank deposits
• Submit reports promptly to the manager and Corporate Office
• Participate in continuous professional development training
• Train staff on customer service, donation and production procedures, and cash register
• Participate in the hiring and onboarding process
• Serve as a mentor for staff and help to create a positive, inclusive work environment
• Manage the store sales team to ensure customers are being helped in a timely fashion
• Maintain quality service by establishing and enforcing organization standards
• Embrace the core values of the agency in the spirit in which the agency operates at work and in the community
• Adheres to all agency policies and procedures complying with all department and agency policies, procedures, and regulations
• Actively promote diversity and inclusion and ensure a supportive, welcoming work environment for everyone
• Perform other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
• Demonstrate excellent customer service skills
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Ability to work well with others in a respectful and collaborative work manner
• Ability to work as part of a team and take initiative independent of direct supervision
• Ability to read, write and communicate effectively
• Ability to perform basic math skills
• Flexible work schedule, including days, evenings, weekends, and holidays
Minimum Qualifications
• High School diploma (or equivalent) and one year of retail experience OR four (4) years of retail experience
• Valid Driver License, clean driving record, and carry minimum liability coverage as required by the State of Texas
• Pass pre-employment criminal background check and Drug/Alcohol screen
PHYSICAL FUNCTIONS
• Able to work in hot/cold, humid, and/or dusty environments
• Able to frequently bend, stoop, push, pull and stand for extended periods
• Able to lift and carry up to 25 lbs. or more with 2-person assistance
• Must have adequate vision to perform duties
Goodwill Industries of South Texas Inc. is an EO employer M/F/Vets/Disabled and other protected categories.
