What are the responsibilities and job description for the Food Service Manager Position position at Goodwill Industries of Southeastern Wisconsin?
Job Overview
The Food Service Manager is a key position responsible for the day-to-day operations of the Galley, ensuring annual goals, compliance, and financial targets are met or exceeded. This role oversees daily activities, directs staff, and implements departmental policies, procedures, and programs. The manager must maintain an operating budget and manage expenses effectively.
Main Responsibilities
1. Leading and Developing Talent: Manage departmental structure, develop and train staff, actively network, and source for positions within the team.
2. Project and Change Management: Plan and manage projects related to departmental function, manage change with direct reports, and participate in the leadership coalition that supports the change.
3. Community Engagement: Understand social trends driving community engagement initiatives and champion them. Develop strategic partnerships to enhance the organization's reputation and contribute to its mission.
4. Food Production and Procurement: Responsible for all production requirements of up to 3,500 meals per day, including procurement of food and supplies necessary for the operation.
5. Financial Accountability: Ensure financial accountability of consumable supplies, food, and labor costs within the operation. Run required reports and fill out forms issued by Goodwill Industries of SE Wisconsin or the Navy as needed.
6. Team Support: Provide backup to supervisors in case of emergencies, illness, or vacation time. Ensure continuity of operations and support colleagues when needed.
7. Compliance and Governance: Ensure that overall management and day-to-day operation follow applicable contracts in force. Complete other duties and responsibilities as assigned by management.
Requirements
1. Associate's Degree or experience equivalency, and a minimum of 3 years' experience in a similar role.
2. Valid driver's license, necessary insurance, and ability to legally operate a Goodwill vehicle.
Leadership Competencies
1. Business Insight: Share knowledge, keep others informed of industry developments, and provide education on business fundamentals. Apply insights and industry trends to drive critical initiatives and help others understand their contributions to the organization's success.
2. Courage: Demonstrate the ability to deliver difficult messages and say 'no' when necessary. Confront tough organizational issues and coach people on how to advocate appropriately in the face of adversity.
CORE CULTURAL COMPETENCIES
1. Customer Focus: Gather customer satisfaction input, align business processes with customer needs, and address gaps in meeting emerging customer needs.
2. Values Differences: Create an environment where differences are openly shared, embraced, and incorporated into team activities. Encourage diverse perspectives and demonstrated sensitivity to cultural norms and expectations.
3. Communicates Effectively: Practice active listening, encourage open communication among groups, and adjust content and style to reach a diverse set of stakeholders.
4. Situational Adaptability: Set an example of adaptability, adjust priorities in response to clients, constituents, or the organization, and help teams shift approach or stay the course in the face of changing demands.
5. Drives Results: Foster a sense of urgency within the team for reaching goals and meeting deadlines, drive results, and lead others to persist in achieving outcomes despite setbacks or obstacles.
6. Ensures Accountability: Hold self and team accountable for outcomes, accept responsibility for successes and failures, and create feedback loops within processes to monitor progress against expectations and accountabilities.
The Food Service Manager is a key position responsible for the day-to-day operations of the Galley, ensuring annual goals, compliance, and financial targets are met or exceeded. This role oversees daily activities, directs staff, and implements departmental policies, procedures, and programs. The manager must maintain an operating budget and manage expenses effectively.
Main Responsibilities
1. Leading and Developing Talent: Manage departmental structure, develop and train staff, actively network, and source for positions within the team.
2. Project and Change Management: Plan and manage projects related to departmental function, manage change with direct reports, and participate in the leadership coalition that supports the change.
3. Community Engagement: Understand social trends driving community engagement initiatives and champion them. Develop strategic partnerships to enhance the organization's reputation and contribute to its mission.
4. Food Production and Procurement: Responsible for all production requirements of up to 3,500 meals per day, including procurement of food and supplies necessary for the operation.
5. Financial Accountability: Ensure financial accountability of consumable supplies, food, and labor costs within the operation. Run required reports and fill out forms issued by Goodwill Industries of SE Wisconsin or the Navy as needed.
6. Team Support: Provide backup to supervisors in case of emergencies, illness, or vacation time. Ensure continuity of operations and support colleagues when needed.
7. Compliance and Governance: Ensure that overall management and day-to-day operation follow applicable contracts in force. Complete other duties and responsibilities as assigned by management.
Requirements
1. Associate's Degree or experience equivalency, and a minimum of 3 years' experience in a similar role.
2. Valid driver's license, necessary insurance, and ability to legally operate a Goodwill vehicle.
Leadership Competencies
1. Business Insight: Share knowledge, keep others informed of industry developments, and provide education on business fundamentals. Apply insights and industry trends to drive critical initiatives and help others understand their contributions to the organization's success.
2. Courage: Demonstrate the ability to deliver difficult messages and say 'no' when necessary. Confront tough organizational issues and coach people on how to advocate appropriately in the face of adversity.
CORE CULTURAL COMPETENCIES
1. Customer Focus: Gather customer satisfaction input, align business processes with customer needs, and address gaps in meeting emerging customer needs.
2. Values Differences: Create an environment where differences are openly shared, embraced, and incorporated into team activities. Encourage diverse perspectives and demonstrated sensitivity to cultural norms and expectations.
3. Communicates Effectively: Practice active listening, encourage open communication among groups, and adjust content and style to reach a diverse set of stakeholders.
4. Situational Adaptability: Set an example of adaptability, adjust priorities in response to clients, constituents, or the organization, and help teams shift approach or stay the course in the face of changing demands.
5. Drives Results: Foster a sense of urgency within the team for reaching goals and meeting deadlines, drive results, and lead others to persist in achieving outcomes despite setbacks or obstacles.
6. Ensures Accountability: Hold self and team accountable for outcomes, accept responsibility for successes and failures, and create feedback loops within processes to monitor progress against expectations and accountabilities.
