E-Commerce Manager

POSITION EXPECTATION

Position Summary

The E-Commerce Manager will oversee the execution of E-Commerce operations under the guidance of the VP of Operations to achieve revenue and sales goals within the E-Commerce Department. This role combines leadership with data analytics in a dynamic environment.

The base salary is $65,000 per year, with the opportunity to additionally earn up to $2,500 per month in incentives for meeting revenue targets.

Benefits include:

• 20 days of paid time off (PTO), along with 10 paid holidays.
• Affordable voluntary health insurance options, including medical, dental, vision, and short-term disability.
• A 401(k) Safe Harbor retirement savings plan with a company match component.

WHY LIVE IN LAS VEGAS?

Beyond its world-famous entertainment and dining scene, the city offers incredible access to the outdoors, with Red Rock Canyon just minutes away for hiking, climbing, and scenic drives.

Within a few hours’ drive, you can explore the beaches of Southern California, theme parks like Disneyland and Universal Studios, along with some of the most iconic national parks in the country - including Zion, the Grand Canyon, and Death Valley.

Living in Las Vegas means weekends can be spent paddleboarding at Lake Mead, skiing at Mount Charleston, or stargazing in the desert. There’s also the city’s booming professional sports scene, home to the Vegas Golden Knights (NHL), the Las Vegas Raiders (NFL), and the Las Vegas Aces (WNBA), with even more teams and events on the rise.

With over 300 days of sunshine each year and a lower cost of living than many other major cities, Las Vegas offers the perfect balance of urban energy, natural beauty, and exciting opportunities for job seekers ready to work hard and play hard.

Responsibilities

• Completes overall daily managerial duties and operations of the E-Commerce Department while communicating to the VP of Operations for direction.
• Improves process implementation of ShopGoodwill.com listings to increase revenue and reduce expenses.
• Analyzes results and metrics, proposes improvements, and develops insightful and actionable KPIs related to GSN's online store and auction site postings.
• Manages online sales and returns and all customer service inquiries, in line with GSN and Shopgoodwill.com standards.
• Provides continuous training to E-Commerce team members by using the Team Member Guidebook, Asset Protection Manual, and E-Commerce manuals.
• Provides exceptional customer service by maintaining a positive and helpful personality on the phone or through email when responding to customer inquiries and opportunities.
• Ensures daily product listing goals are met by all Team Members.
• Ensures all incoming E-Commerce totes from the Retail Stores are sorted daily and proper training is provided to all staff in the selection of proper merchandise to list on ShopGoodwill.com or send to Deja Blue, to include all jewelry, gemstone testing and authentications.
• Oversees the preparation of outgoing jewelry totes for the Retail Stores.
• Maintains comprehensive knowledge and complete understanding of each E-Commerce team member’s job functions.
• Communicates frequently with the Retail team to ensure the product is being sent daily and store expectations are met.
• Manages inventory and order fulfillment for the E-Commerce Store (E-Books, E-Collectibles and future ventures).
• Assists E-Commerce Assistant Manager in maintaining logs of daily production and sales goals.
• Creates and maintains a pictured picklist that is distributed to the Retail Stores to ensure correct merchandise is sent to E-Commerce.
• Ensures the adherence to the department budget.
• Ensures payment collections of sold items from shopgoodwill.com and that all unpaid auctions are removed and relisted.
• Completes all E-Commerce related paperwork in an accurate and timely manner to include staff discipline, new hire paperwork and team member evaluations.
• Prepares reports for senior management on request.
• Oversee outgoing totes/bins for Deja Blue and all Retail Stores is done timely and communicated.
• Assists in any other projects or tasks as determined by management.

Education, Experience, and Requirements

• 3 years in a high revenue online listing platform
• 3 years leading an E-Commerce Department
• Advanced proficiency in Microsoft Excel and proficiency with Office Suite software.
• Strong analytical skills to process implementation/improvements
• Must possess strong interpersonal skills with excellent communication skills.
• Excellent attention to detail and ability to multitask
• Bilingual (English and Spanish) a plus.
• Exhibits a high level of integrity and business ethics.
• Exhibits a high level of adaptability and flexibility.

• High School Diploma or equivalent completion or Bachelor’s degree in any related field preferred.
• Minimum of 5 years in a multi-platform E-Commerce listing role
• E-Commerce retail and inventory control experience preferred.
• Experience in a thrift or collectibles environment.

• Ninety percent of duties will be performed in an office environment with regulated temperatures.
• Ten percent of duties will be conducted in the Warehouse or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, and humidity may be a possibility.

• Must be able to lift, carry, push, and pull a minimum of 50 pounds.
• Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, bending, and kneeling.