What are the responsibilities and job description for the Senior HR Manager - Learning and Development position at Goodwill Industries Of Southern Nevada Inc?
ESSENTIAL EXPECTATIONS
Customer Service Expectations
Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.
Diversity, Equity, and Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.
Safety Expectations
At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.
POSITION EXPECTATIONS
Position Summary
The Senior Human Resources Manager is primarily responsible for ensuring the effective operation of the organization’s Learning Management System (LMS). This includes creating professional, high-quality and educational training materials, and supporting the development of team members through innovative and impactful learning solutions. The ideal candidate is both a strategic thinker and a hands-on content creator, proficient in using e-learning creation tools such as Articulate 360, Lectora, Canva, PowerPoint, or similar software programs.
- Manages all aspects of the LMS, including but not limited to user accounts, course assignments, communications, access permissions and system configurations.
- Designs, develops and delivers engaging, professional and educational e-learning courses, tailored to the needs of the business.
- Writes and edits course content, including scripts, instructional text, and assessment materials.
- Creates interactive and visually appealing online presentations, videos, and simulations using e-learning content creation tools.
- Incorporates adult learning principles and instructional design best practices into all training materials.
- Collaborates with leadership and departmental managers to identify training needs and skill gaps.
- Develops and implements a strategic training roadmap to address current and future organizational needs.
- Provides HR policy guidance and interpretation. Assists in the identification of policy needs, and creates or revises policies as necessary.
- Manages the Corporate Team Member of the Quarter program, which includes the nomination and voting process, ordering of awards, coordination of the associated lunch event, and the sending of all related calendar invites and communications.
- Handles any requests to the Human Resources department related to the CARF accreditation process.
- Creates professional presentations in PowerPoint to report on Human Resources analytics for delivery to Executive Leadership.
- Maintains confidentiality while exemplifying integrity, ingenuity, and exceptional work ethic.
- Assists with departmental projects or initiatives as they arise.
- Performs related duties as assigned.
Education, Experience, and Requirements
- Minimum of 3 years experience in training or learning and development roles within the Human Resources function.
- Proven experience managing an LMS and developing e-learning content.
- Must have strong skills with e-learning development tools such as Articulate 360, Adobe Captivate, or similar software programs.
- Strong command of Microsoft Office Suite, including a minimum of an intermediate skill level with PowerPoint and Excel specifically.
- Thorough understanding of employment laws. Proven ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
- Proven experience in exercising effective independent judgement and independent work completion with minimal supervision.
- Excellent project and time management skills with a proven ability to meet deadlines.
- Outstanding analytical and problem-solving skills. View problems not as “yours” but as “ours.”
- Possesses effective verbal and written communication skills among diverse audiences.
- Must be collaborative to arrange programs and sessions with store and operations management.
- Ability to maintain effective working relationships with all team members.
- Must be highly detail-oriented and organized.
- Possesses strong interpersonal skills with excellent communication skills.
- Exhibits a high level of integrity and business ethics.
- Exhibits a high level of adaptability and flexibility.
- Bachelor’s degree in any related field preferred, or a combination of education and relevant experience.
- Majority of duties performed in an office environment with regulated temperatures. Other duties may be performed outside the office environment where no cooling or heating will be available. Exposure to extreme heat, cold, dust and humidity may be a possibility.
- Must be able to lift, carry, push, and pull a minimum of 25 pounds.
- Must be able tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, carrying, sitting at a desk, and working on a computer.
