What are the responsibilities and job description for the Retail Sales Associate position at Goodwill Industries of Southwestern Michigan?
Goodwill Industries of Southwestern Michigan
West Main Retail and Donation Center
Retail Associate
WHY WORK FOR GOODWILL?
Ready for a career with impact? Goodwill Industries of Southwestern Michigan (Goodwill SWMI) gives you the opportunity to make a difference in your local community while building your professional skills. Goodwill SWMI is a complex enterprise offering a wide range of career opportunities. Our organization rewards creativity and innovation, while offering competitive pay and a comprehensive benefits package. Our team members enjoy a unique work environment that is professional, fast paced and fulfilling.
ABOUT OUR ORGANIZATION
Goodwill SWMI is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six county territory. At Goodwill SWMI, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the communities in which we live.
Goodwill SWMI manages ten retail stores (with attached, attended donation centers and one stand-alone donation center), Contract Manufacturing Operations as well as Custodial & Janitorial business units. These business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources.
Our organization’s values shape our culture and guide our interactions with program participants, customers, community and one another. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Collaboration; Taking Responsibility for our Actions and Behaviors; Respecting and Appreciating Others is what makes us successful and inspires all that we do.
Want to learn more about Goodwill SWMI? Go to our website at: www.goodwillswmi.org
Retail Sales AssociateGeneral Responsibilities
This position provides customer service and merchandising in a Goodwill Retail facility in either a part-time or full-time capacity; also practices the agency’s core values of Success, Collaboration, People and Positivity.
Essential Duties, Responsibilities and Functions
Essential functions include but are not limited to:
- Serve customers and team members in a knowledgeable, respectful manner
- Assist managers in meeting sales goals through customer service and merchandising
- Perform sales transactions accurately and in accordance with cash handling procedures
- Follow all retail and safety guidelines and procedures
- Maintain a standard of store cleanliness
- Maintain a professional appearance
- Follow the guidance and any duties assigned by the Retail Manager.
Required Skills and Abilities
- Ability to positively interact with customers
- Ability to perform as a team member
- Ability to follow detailed instructions
- Ability to perform a variety of sales transactions quickly and accurately
- Skill in multi-tasking and staying calm and focused under pressure
.
Qualifications
Demonstrated competence in interpersonal relations and communication
Knowledge of basic mathematics
Previous customer service experience preferred
Previous retail experience preferred
Education
High school diploma or equivalent preferred
Physical Requirements
Must be able to lift 35 pounds repeatedly, reaching, bending, twisting; extended periods of time standing
Other
Must be able to work a variety of hours and days of the week consistently
May be required to pass a pre-employment drug screen and theft-related criminal background check
Qualifications
Demonstrated competence in interpersonal relations and communication
Knowledge of basic mathematics
Previous customer service experience preferred
Previous retail experience preferred
Education
High school diploma or equivalent preferred
Physical Requirements
Must be able to lift 35 pounds repeatedly, reaching, bending, twisting; extended periods of time standing
Other
Must be able to work a variety of hours and days of the week consistently
May be required to pass a pre-employment drug screen and theft-related criminal background check
