What are the responsibilities and job description for the Team Leader position at Goodwill Industries of Southwestern Michigan?
Goodwill Industries of Southwestern Michigan
Paw Paw Retail Store and Donation Center
Team Leader
WHY WORK FOR GOODWILL?
Ready for a career with impact? Goodwill Industries of Southwestern Michigan (Goodwill SWMI) gives you the opportunity to make a difference in your local community while building your professional skills. Goodwill SWMI is a complex enterprise offering a wide range of career opportunities. Our organization rewards creativity and innovation, while offering competitive pay and a comprehensive benefits package. Our team members enjoy a unique work environment that is professional, fast paced and fulfilling.
ABOUT OUR ORGANIZATION
Goodwill SWMI is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six county territory. At Goodwill SWMI, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the communities in which we live.
Goodwill SWMI manages ten retail stores (with attached, attended donation centers and one stand-alone donation center), Contract Manufacturing Operations as well as Custodial & Janitorial business units. These business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources.
Our organization’s values shape our culture and guide our interactions with program participants, customers, community and one another. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Collaboration; Taking Responsibility for our Actions and Behaviors; Respecting and Appreciating Others is what makes us successful and inspires all that we do.
Want to learn more about Goodwill SWMI? Go to our website at: www.goodwillswmi.org
Job Duties include but are not limited to:
- Demonstrate excellence in customer service
- Work with team members to meet and exceed established sales goals through service, production, merchandising and accurate business practices
- Maintain proper in-store stock levels of merchandise and stock rotation, and report any variances
- Know and demonstrate all aspects of cash handling procedures
- Train team members in proper procedures
- Follow all safety guidelines and procedures
- Perform any additional duties as assigned by management
Qualifications include but are not limited to:
- Demonstrated competence in interpersonal relations, leadership and problem solving
- Demonstrated experience in cash handling
- Strong reading, writing, speaking and communication skills
- Strong mathematics skills related to retail operations
- Ability to train and explain processes to others
- Ability to motivate self and others
- Previous team leadership experience preferred
- High school diploma or equivalent preferred
- Must be able to lift 35 pounds repeatedly, reaching, bending, twisting; extended periods spent standing
- Must be able to work a variety of hours in order to close or open the store
- Must have a reliable vehicle in order to conduct required off-site agency business on an occasional basis
- Must possess a valid motor vehicle operator license
- Must pass a pre-employment drug screen and theft-related background check
