What are the responsibilities and job description for the Cashier & Customer Service Associate position at Goodwill Industries of Tenneva, inc.?
Do you want your career to have a purpose? Here at Goodwill, your work changes the lives of people with and without barriers to employment. You help people live independently.
Other benefits of working at Goodwill:
- Competitive Pay
- Medical Benefits Including Dental and Vision
- 403(b) Retirement Plan
- Competitive Paid Time Off, Including Birthdays
- Cross-Training and Advancement Opportunities
- Mileage Reimbursement for Travel Expenses
- Employee Discount
- Training paths to Become a Manager, Director, or the CEO!
Join us at Goodwill!
JOB DESCRIPTION
TITLE: Sales Associate
DEPARTMENT: Retail
REPORTS TO: Team Lead, Assistant Team Lead
FLSA STATUS: Non-Exempt
JOB SUMMARY:
Responsible for operating the POS system, computer, and credit card machine accurately. He or she assists customers in a professional and courteous manner. Responsible for following all guidelines and procedures of the Push System. He or she is responsible to Team Lead and Assistant Team Lead.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Obtain job tasks and duties daily from the Team Lead, Assistant Team Lead or Third Key Associate.
- He or she must accurately operate the cash register, fax machine, and credit card verification terminal.
- Must be a team player. He or she must actively participate in team meetings
- Associate is responsible for providing professional customer/donor service and being responsive to all customer inquiries.
- Responsible for answering the telephone in a professional and courteous manner and directing calls to the appropriate party.
- Become familiar with our Goodwill Mission and activities, in order to answer donor/customer inquiries and provide adequate information about the store, processing center, transportation/donation sites and the corporation.
- Assists in displaying merchandise attractively to draw customer interest (on the sales floor, in windows).
- Complete cash settlement report and any other reports as directed by Team Lead or Assistant Team Lead.
- Inform Team Lead or Assistant Team Lead of any supply or inventory shortages.
- Maintain confidentiality of sales information.
- Follow and maintain all established security procedures.
- Follow and maintain all safety procedures at all times.
- Maintain a safe and orderly work environment at all times.
- All other duties as assigned by the Team Lead and Assistant Team Lead.
CORE COMPETENCIES
- POS system, Credit Card system, and basic computer skills
- Ethical Conduct
- Customer Service
- Decision Making
- Cash Management
MINIMUM QUALIFICATIONS:
- Ability to operate POS system, and credit card terminal
- Maintain accurate cash and balance with cashier settlement report.
- Ability to count back and give customer the correct change.
- Ability to follow instructions.
- Have knowledge of current trends and styles to aid in displaying inventory.
- Ability to work a varied schedule and flexible hours Sunday through Saturday of each week.
- Ability to work independently and responsibly.
- Ability to project a positive image of Goodwill to the customers/donors.
- Ability to communicate with customers and donors professionally. Answer customer and donor questions and concerns or refer them to the Team Lead, Assistant Team Lead or Third Key Associate.
- Able to professionally communicate with customers, co-workers, and supervisors.
Education and Experience:
- Able to count and do math.
- Able to read, write, and complete paperwork.
- Prior cash register and checkout experience preferred.
- Prior retail sales floor/inventory experience preferred.
- Must be able to make simple decisions.
- Employment history that demonstrates the ability to work independently.
Physical/Sensory Demands:
- Ability to move throughout the store, shipment/return area, and donation center site.
- Ability to stand, bend, stoop and reach for eight (8) hours or more if necessary.
- Ability to lift, push, and pull at least 35 pounds as required.
- Satisfactory eyesight: Visually distinguish methods of payment, and follow appropriate procedures.
- Ability to grasp merchandise for packaging, organization, and display.
Safety Statement:
“No job is so important and No service is so urgent that we cannot take the time to perform our work safely.”
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Employees are expected to adhere to Goodwill Industries of Tenneva Area, Inc. “Code of Ethics”.
Employees must abide by Goodwill Industries of Tenneva Area, Inc. compliance policies. The purpose of our corporate compliance program is to prevent and detect any criminal, fraudulent, unethical, or improper conduct and take appropriate corrective action.
Goodwill is an Equal Opportunity Employer
