Sales Associate/ Customer Service

Do you want your career to have a purpose? Here at Goodwill, your work changes the lives of people with barriers to employment. You help people find a job. Other benefits of working at Goodwill?

• Competitive Pay
• Medical Benefits Including Dental and Vision
• 403(b) Retirement Plan
• 4-Weeks Paid Time Off, Plus Your Birthday
• Cross-Training and Advancement Opportunities
• Mileage Reimbursement for Business Travel

SUMMARY

Sales associates are responsible for accurately operating the POS system, computer, and credit card machine. He or she assists customers professionally and courteously.  Responsible for following all guidelines and procedures of the Push System. He or she is responsible to the Team Lead and Assistant Team Lead.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Obtain job tasks and duties daily from the Team Lead, Assistant Team Lead, or Third Key Associate.
• He or she must accurately operate the cash register, fax machine, and credit card verification terminal.
• Must be a team player. He or she must actively participate in team meetings to improve sales, inventory levels, inventory floor plan, Push System process, and customer service.
• Is responsible for providing professional customer/donor service. Be responsive to all customer inquiries. Greet and say “THANK YOU” to all customers and donors who enter the retail location.
• Responsible for answering the telephone in a professional and courteous manner and directing calls to the appropriate party.
• Become familiar with our Goodwill Mission and activities so that you can answer donor/customer inquiries and provide adequate information about the store, processing center, transportation/donation sites, and corporation.
• Must know and follow the Push System's guidelines and procedures for placing and rotating merchandise onto and off the sales floor. Must also maintain the sales floor inventory at proper levels.
• Retail Personnel may not purchase merchandise received at the store they work at. Employees must purchase from another Goodwill location. They cannot call family members or friends.
• Assists in displaying merchandise attractively to draw customer interest (on the sales floor, in windows).
• Complete cash settlement report and any other reports as directed by Team Lead or Assistant Team Lead.
• Adhere to Goodwill methods of payment: CASH; VISA, MASTER CARD, DISCOVER (debit/credit cards)
• Inform Team Lead or Assistant Team Lead of any supply or inventory shortages.
• Maintain confidentiality of sales information.
• Follow and maintain all established security procedures.
• Follow and maintain all safety procedures at all times.
• Maintain a safe and orderly work environment at all times.
• All other duties as assigned by the Team Lead and Assistant Team Lead.

MINIMUM QUALIFICATIONS: 

• Ability to operate POS system and credit card terminal; take money as well as credit cards.
• MUST maintain accurate cash and balance with cashier settlement report.
• Ability to count back and give customers the correct change.
• Ability to follow instructions.
• Have knowledge of current trends and styles to aid in displaying inventory.
• Ability to work a varied schedule and flexible hours Sunday through Saturday of each week.
• Ability to work independently and responsibly.
• Ability to project a positive image of Goodwill to the customers/donors.
• Ability to communicate with customers and donors professionally. Answer customer and donor questions and concerns or refer them to the Team Lead, Assistant Team Lead, or Third Key Associate.
• Able to professionally communicate and be a team player with co-workers and supervisors.

Training and Experience:

• POS system and computer skills
• Able to count and do math.
• Able to read, write, and complete paperwork.
• High school graduate or GED preferred.
• Prior cash register and checkout experience preferred.
• Prior retail sales floor/inventory experience preferred.
• Must be able to make simple decisions.
• Must be able to understand and carry out instructions.
• Must be able to perform as a team player with co-workers and supervisors.
• Employment history that demonstrates the ability to work independently.

Physical/Sensory Demands:

• Ability to move throughout the store, shipment/return area, and donation center site.
• Ability to stand, bend, stoop, and reach for eight (8) hours or more if necessary.
• Ability to lift, push, and pull a minimum of 35 pounds as required.
• Satisfactory eyesight: Visually distinguish methods of payment, and follow appropriate procedures.
• Ability to grasp merchandise for packaging, organization, and display.

Safety Statement:                             

“No job is so important and No service is so urgent that we cannot take the time to perform our work safely.”

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employees are expected to adhere to Goodwill Industries of Tenneva Area, Inc. “Code of Ethics”. 

Employees must abide by Goodwill Industries of Tenneva Area, Inc. compliance policies.  The purpose of our corporate compliance program is to prevent and detect any criminal, fraudulent, unethical, or improper conduct and take appropriate corrective action. 

Goodwill is an Equal Opportunity Employer