What are the responsibilities and job description for the E-commerce Associate - Flexible Schedule and Incredible Culture! position at Goodwill Industries of the Inland Northwest?
Employment Benefits: https://discovergoodwill.org/benefits/
OUR MISSION
Together, we create opportunities that change lives and strengthen communities.
OUR VISION
We believe in opportunities for all people.
OUR VALUES
Compassion
We respond to people with understanding, kindness, and respect.
Integrity
We are committed to the highest level of ethical practices and customer service.
Community
We value each team member equally and work together to meet the needs of our communities.
Summary:
As an "E-Commerce Associate I" you will be responsible for acquiring items, writing descriptions, taking photos, uploading pictures to computer & the ShopGoodwill/E-Books online web site, answering customer questions, providing customer service, and tracking online merchandise. Responsible for record-keeping and maintaining applicable paperwork. Maintain a clean, organized and safe work area. There may be part-time positions with limited benefits. Applicant must pass background check.
Education and/or Experience:
High school diploma or general education degree (GED.) One to three months related experience and/or training or equivalent combination of education and experience.
Essential Duties and Responsibilities include the following:
Must demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
*E-Books
- Accept donated books from various areas such as the Warehouse & Retail Stores for scanning.
- Responsible for scanning books to be listed online. Maintain knowledge of software used for E-Books processing and how to accept and reject books for online sites.
- Have working knowledge of Amazon, EBay, and other Auction Web-sites as directed.
- Shelve books, audio media, and DVD's on the proper shelves.
- Answer customer questions and follow-up on customer complaints as instructed by the E-Commerce Manager or Assistant Manager.
- Track packages through shipping systems by individual tracking numbers.
- Provide cordial customer service to both internal customers (employees) and external customers (retail customers).
- Communicate known customer issues with Management in a timely manner.
*Specialty Items/Jewelry
- Working knowledge of precious metals, gemstones, and synthetics.
- Must recognize brand stamps (i.e. high end, vintage and trendy).
- Ability to learn jewelry testing equipment such as the sonic cleaner, Gem Oro and gold testing equipment.
- Have computer experience as we will use Picasa to upload images and other sites to gather information on items.
- Photography experience. Our photos need to be clear and detailed to show the customer small details.
*Online Auctions
- Maintain up to date knowledge of antiques and salable merchandise.
- Produce accurate and succinct descriptions of items that are to be put on ShopGoodwill and other auction sites.
- Upload pictures and descriptions to ShopGoodwill and other auction sites as directed.
- Return store merchandise not accepted for sale as directed.
- Responsible for shelving listed items and pulling sold items as directed.
- Provide cordial customer service to both internal customers (employees) and external customers (retail customers).
- Other duties as assigned.
Job Types: Full-time, Part-time
Pay: $16.75 per hour
Expected hours: 15 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $17
