E-Commerce Logistics Manager

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.

To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Position Summary: The E-Commerce Logistics Manager is responsible for the daily oversight of shipping and material handling activity for Online Sales orders. The ideal candidate is an organized self-starter who works with a sense of urgency and has a track record of achieving high volume shipping and logistics results while motivating and managing staff.

Hourly Rate: $29.19 - $31.73 per hour

Essential Duties and Responsibilities: The E-Commerce Logistics Manager responsibilities Includes the following and other duties as assigned:

• Plan or implement shipping flow management systems to meet production requirements.
• Trains and supervises Shipping and Material Handlers and steps in to perform shipping and material handling duties as needed.
• Ensures accurate and timely order handling.
• Responsible for organizing warehouse and keeping it safe and clean.
• Oversees of all aspects of shipping shelving and logistics for online sales.
• Maintain accountability for high levels of customer service.
• Collaborate with staff and leadership to solve work-related problems.
• Review work throughout the work process and at completion to ensure that it has been performed properly.
• Check specifications of materials loaded or unloaded against information contained in purchase orders.
• Inform designated employees or departments of items loaded or problems encountered.
• Inventory supplies and requisition or purchase additional items, as necessary.
• Develop and train staff to ensure all logistic needs are met
• Effectively and efficiently manage the budget including maintaining payroll budgets and controlling expenses.
• Ensure supplies are maintained and spent to sales and budgets.
• Ensure that loss prevention matters are reported and investigated accurately and in a timely manner.
• Lead and maintain a culture of safety throughout the department as a top priority while meeting productive needs.

Qualifications/Basic Job Requirements:

• High School diploma or GED required
• Minimum of 2 years related experience and/or training or equivalent combination of education and experience
• Forklift certification required within 6 months of hire.
• Exceptional analytical, judgment, decision-making and communications skills
• Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus

We Have You Covered! Benefits Offered:

• Medical, Vision, and Dental (M/V/D) insurance coverage for employees.
  • We provide coverage for you, with a portion of the employee premium paid by Goodwill.
  • Dependent coverage is available, with the cost being the responsibility of the employee
• Accident & Life insurance options to ensure financial protection.
• 401(k) Retirement Plan
• Vacation (1-4 Years: 80 hours annually)
• 10 paid Holidays annually
• 8 days prorated sick leave annually
• Access to Childcare Benefits through Upwards
• Parental leave covered by sick/vacation hours
• All employees receive merchandise discounts

Supervisory Responsibilities: Supervises all E-Commerce logistic staff. Carries out supervisory responsibilities in accordance with Goodwill's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Cultural Competency: Demonstrate cultural competence; specifically, awareness, attitude, knowledge, willingness and skills to work effectively with a culturally and demographically diverse population

Language Skills: Ability to read and interpret hard data and metrics. Ability to write creatively and articulately with an emphasis on tact and diplomacy. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills: Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average. Ability to apply concepts of basic algebra when working on spreadsheets. Ability to create and manage departmental budget.

Computer Skills: To perform this job successfully, an individual should have knowledge Microsoft Office products, specifically Word and Excel and PowerPoint, shipping and inventory software systems.

Other Skills and Abilities: Comprehensive understanding of all aspects of the E-Commerce Logistics Manager

Certificates, Licenses, Registrations: Washington State Driver's License required. Forklift certification required within 6 months of hire.

Other Qualifications: Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, talk, hear and type. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The noise level in the work environment is usually moderate.

Employees must be able to perform the essential functions of this position with or without reasonable accommodation.

Goodwill gladly considers requests for accommodation and, if the requested accommodation is reasonable, will make such reasonable accommodations as will enable an otherwise qualified person with a disability to perform the essential functions of this position.