What are the responsibilities and job description for the Assistant Store Manager Level II - Harrisonburg South position at GOODWILL INDUSTRIES OF THE VALLEY WORKS INC?
Mission Contribution: The Assistant Store Manager supports the leadership and management of daily operations for the assigned retail store(s). This role contributes to profitability, operational efficiency, and adherence to company standards while fostering training and development opportunities for team members. The Assistant Store Manager collaborates with the Store Manager and other teams to drive sales growth, deliver world-class customer service, and achieve organizational objectives.
Summary: Under the general supervision of the Store Manager, the Assistant Store Manager helps oversee the daily operations of the assigned retail store(s), ensuring efficient performance, profitability, and alignment with company goals. This includes assisting with staff management, maintaining compliance with policies and procedures, and promoting a welcoming and productive environment for customers and employees. Work is performed with latitude for independent judgment and action within the framework of Goodwill’s policies and procedures.
Essential Functions:
- Support retail operations to achieve or exceed net income goals by assisting in maximizing production output, driving revenue, and maintaining expense control under the direction of the Store Manager.
- Assist in managing labor costs effectively by aligning staffing levels with sales fluctuations, adhering to budget expectations or better, and ensuring compliance with Goodwill policies and procedures.
- Ensure proper handling and processing of donations, demonstrating stewardship and maximizing production flow to meet assigned goals, in accordance with organizational standards.
- Complete all assigned tasks accurately and on time, including cash handling, safety program requirements, incident and accident reporting, payroll, supply orders, and scheduling, to align with operational goals and support the Store Manager’s directives.
- Promote and ensure world-class customer service is delivered by all team members to drive revenue and achieve budgeted sales and net income goals.
- Support the Store Manager in leading store operations and, where applicable, assist with multi-location management by contributing to consistent achievement of sales, production, and operational goals across multiple sites.
- Demonstrate leadership with a balance of humility and determination, modeling Goodwill’s leadership principles as defined by Level V Leadership (Good to Great by Jim Collins).
- Act as a coach leader, supporting team members to reach their full potential by providing guidance, mentorship, and encouragement.
- Assist with interviewing, making hiring recommendations, onboarding, and supporting recruitment efforts to attract and retain top talent under the guidance of the Store Manager.
- Provide input into performance evaluations and assist with conducting reviews to offer constructive feedback, set goals for improvement, and foster professional development.
- Document coaching and assist in implementing corrective actions, identifying performance issues, supporting improvement plans, and ensuring adherence to policies and procedures.
- Ensure team members complete training within established timelines, equipping them to meet organizational goals while contributing to succession planning and team success.
- Help foster a positive workplace culture by encouraging team morale, facilitating training, and holding team members accountable to Goodwill’s policies and expectations.
- Lead by example to maintain brand standards, ensuring a clean, safe, and welcoming environment for customers, donors, and team members.
- Model effective leadership that empowers team members to achieve production and operational goals.
- Attend required meetings and assist in ensuring team participation, actively contributing to discussions that drive business outcomes.
- Demonstrate decision-making and behavior aligned with Goodwill’s Core Values: Serve, Mentor, Include, Lead, and Excel.
- Participate in training sessions, meetings, and company-related events as required.
- Perform other duties as assigned by management.
- Adhere to all Goodwill policies and procedures.
Minimum Qualifications:
- Proficiency in digital literacy, including basic computer skills and experience with Microsoft Office, PowerPoint, Outlook, and company-specific software tools.
- Strong written communication skills with the ability to effectively read, write, and create reports and professional business correspondence.
- Effective verbal communication skills, including the ability to present information clearly and respond to questions from supervisors, team members, and customers.
- Basic mathematical proficiency, including the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
- Interpersonal skills to develop and maintain effective working relationships with supervisors, team members, and diverse internal and external customers.
- Positive and friendly attitude, contributing to a collaborative work environment and enhancing team morale.
Required Certificates, Licenses, Registrations, Experience:
- High School diploma or equivalent required.
- Minimum of two years of management/supervisory experience in a business (retail) setting preferred.
- Must be able to successfully complete any assigned Goodwill training within the required period of time upon employment.
- Ability to complete and maintain first aid and CPR certification.
Special Requirements:
- Reliable transportation is required to commute to and from the store for scheduled shifts.
- Must provide a cell phone for specified work responsibilities, including the use of a phone-based application for authentication.
- Must successfully complete a state background investigation and drug screen.
- Open availability for all scheduled shifts, including weekends, evenings, and holidays, as needed to meet business demands.
- Must be available to open the store at least twice per week and close the store at least twice per week, ensuring all tasks are completed on time. This includes a minimum of four days per week covering both opening and closing responsibilities.
Physical Requirements:
The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch, or crawl; talk or hear.
- Able to lift, push, pull, carry, or otherwise move up to forty (40) pounds regularly without support. For weight over forty (40) pounds, request additional team member assistance as needed.
Work Environment:
- Retail/fast paced environment.
- While performing the duties of this job, the employee may be exposed to heat, cold, and adverse weather conditions. The noise level in the work environment is typically moderate to loud.
What We Offer
- Professional Development & Career Growth: At Goodwill, we prioritize internal talent development. With access to training, leadership programs, educational assistance and clear career pathways, you’ll have the support to grow professionally while making a meaningful impact in your community.
- Make a Difference: This is more than a job—it’s an opportunity to help transform lives. By joining Goodwill, you contribute to a mission that empowers individuals, strengthens families, and inspires communities. Our vision is to eliminate poverty, and our purpose is to help people reach their fullest potential every day.
- Employee-Centered Culture: We value your dedication. At Goodwill, you'll thrive in a supportive environment where your contributions are recognized, and opportunities for growth are abundant.
- Community Impact: Join a purpose-driven organization making a real difference in lives and communities every day.
- Comprehensive Benefits Package: At Goodwill Industries of the Valleys, the well-being of our team members is a top priority. Full-time employees working 30 hours per week are eligible for benefits starting the first of the month following 30 days of employment. Coverage extends to your dependents, including your legal spouse, domestic partner, and children (up to age 26, or up to age 30 for health insurance with specific criteria).
- Health Insurance Options: Choose from three medical plans through United Healthcare, with Goodwill contributing a portion of the premiums. Plans include preventive care, telehealth services, and prescription drug coverage.
- Additional Benefits Include:
- Health Savings Account (HSA): Goodwill contributes $720 annually to your HSA.
- Dental & Vision Insurance: Affordable plans through Delta Dental and EyeMed.
- Retirement Savings: 403(b) retirement plan with up to a 3% employer match after three years of service.
- Paid Time Off: Start accruing PTO on day one, with up to six weeks annually based on tenure.
- Holidays: Enjoy up to 10 paid holidays annually, including a floating holiday.
- Life and Disability Insurance: Basic coverage at no cost to you, with optional additional coverage available.
- Employee Assistance Program (EAP): Access free, confidential counseling and support services for you and your household members.
- Flexible Payroll Options: Choose between direct deposit or Pay Card for secure, convenient access to your pay.
- Employee Discount: Up to 20% on store merchandise.
Equal Opportunity Statement:
Goodwill is an equal opportunity employer, and all applicants and employees shall be afforded equal opportunity in all aspects of employment without regard to race, sex, color, national origin, religion, age, veteran status, otherwise qualified persons with disabilities, or any other factor protected by law. If needed, please contact the Human Resources office for reasonable accommodation in completing this application.
About Us:
Founded over ninety years ago, Goodwill Industries of the Valleys is committed to eliminating poverty through our mission of empowering individuals, strengthening families, and inspiring communities. Our team members are at the heart of this mission, driving innovation and defining our organizational culture. Through a team-centered model, we are deeply connected to the communities we serve, enhancing our impact and fostering collaboration at all levels.
Empowering Individuals • Strengthening Families • Inspiring Communities
Salary : $720