What are the responsibilities and job description for the Receptionist position at Goodwill Industries of the Valleys?

Mission Contribution : The Receptionist is results-driven and ensures the efficiency of front office operations to support organizational success. This role fosters a professional and welcoming environment by managing daily administrative tasks, assisting students, staff, and visitors, and maintaining compliance with policies. The Receptionist plays a key role in optimizing front desk functions to enhance productivity and operational effectiveness.

Summary : The Receptionist is performance-driven and manages front desk operations, handles incoming communications, and directs visitors while maintaining a high standard of professionalism. This role is responsible for maintaining accurate records, providing administrative support to leadership, and ensuring smooth daily operations of the front office. The Receptionist collaborates across departments to facilitate seamless workflows and uphold a positive school environment.

Essential Functions :

Serve as the primary point of contact for students, staff, and visitors, ensuring a professional and welcoming environment.
Manage phone communications, directing calls, taking messages, and providing prompt, courteous responses to inquiries.
Oversee student check-in and check-out procedures, ensuring accurate attendance records are maintained.
Handle incoming and outgoing mail, deliveries, and office supplies to ensure timely processing.
Organize and maintain front office operations, including filing, scheduling, and record-keeping.
Provide general administrative support, including document preparation, data entry, and appointment scheduling to enhance office functionality.
Assist with the coordination of school events and communication with families to support community engagement.
Support staff by managing clerical tasks such as copying, scanning, and distributing materials to maintain office efficiency.
Ensure confidentiality and adherence to school policies regarding the management of student and staff information.
Monitor security protocols by ensuring that all visitors sign in and adhere to school entry policies.
Attend training sessions, meetings, and company-related events as required.
Perform other duties as assigned by Management.
Adhere to all Goodwill and Excel Center policies and procedures.

Minimum Qualifications :

Proficiency in office management software such as G Suite and MS Office.

Strong verbal and written communication skills, with the ability to interact professionally with staff, students, and external stakeholders.

Proven ability to lead and motivate a team while demonstrating strong problem-solving and decision-making skills.

Excellent time management and organizational skills, with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail.

Proficient in student information systems and data management tools to support administrative and operational functions.

Adaptable to shifting priorities in a fast-paced environment, demonstrating flexibility in responding to unexpected challenges while maintaining a productive and professional atmosphere.

Required Certificates, Licenses, Registrations, Experience :

High school diploma or equivalent required; an associate degree in a related field is preferred.

Previous experience in an administrative or receptionist role is preferred.

Bilingual proficiency in English and Spanish is preferred.

Must be able to successfully complete any assigned Goodwill training within the required period of time upon employment.

Special Requirements :

Reliable transportation is required to commute to and from the center for scheduled shifts.

Open availability for all scheduled shifts, including weekends, evenings, and holidays, as needed to meet business demands.

Must provide a cell phone for specified work responsibilities, including the use of a phone-based application for authentication.

Must successfully complete a state background investigation and drug screen.

TB screening is a requirement for this position.

Physical Requirements :

The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch, or crawl; talk or hear.

Able to lift, push, pull, carry, or otherwise move up to forty (40) pounds regularly without support. For weight over forty (40) pounds, request additional team member assistance as needed.

Work Environment :

Office environment.

While performing the duties of this role, the employee may encounter varying environmental conditions during off-site activities, such as outdoor events or community engagements.

The noise level in the work environment is typically moderate and reflective of an active learning environment but may vary depending on activities or events.

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