E-Commerce Manager

Develop and maintain the eCommerce department including, but not limited to, ShopGoodwill, eBooks, eBay and any other platform through which merchandise is sold digitally. Maintains an operation that delivers fair market value of listed merchandise. Manages the receipt, distribution, sale and tracking of all goods sent to the department.

ESSENTIALJOB FUNCTIONS:

• Develop, implement and maintain a system for the sale of goods through digital mediums including, but not limited to, ShopGoodwill, eBay, and Amazon.
• Lead employees in an exceptional manner to meet or exceed targets in revenue, average ticket, sell-through and any other targets set by retail leadership.
• Analyze data to find potential for improvement in the eCommerce operation.
• Ensure great customer service is provided to eCommerce patrons including, but not limited to, answering questions about merchandise, promptly processing returns and quickly and accurately shipping merchandise.
• Coach and develop employees to meet daily goals for sorting, posting, photographing and shipping.
• Ensure same day shipping is happening upon payment received.
• Train employees inside and outside of the department on identifying merchandise suitable for eCommerce.
• Communicate with all levels of retail management to ensure an efficient, functioning, profitable and timely eCommerce operation.
• Develop and/or interpret reports for the consumption of other departments and retail staff.
• Develop and maintain an efficient and organized work area for the processing, photographing and shipping of merchandise including a cataloging system for incoming and outgoing merchandise.
• Inventory, maintain, order, and keep secure supplies related to eCommerce.
• Manage personnel for the eCommerce department including, but not limited to coaching, discipline, payroll, and termination.
• Manage relationships with supply vendors.
• Control expenses to ensure that the department meets budgeted expense-to revenue ratio.
• Manage computer software and training related to that software for eCommerce personnel.
• Work and train processing team to identify items to sell on ecommerce.
• Follows, enforces and provides training to ensure that all safety rules and regulations are followed. Completes and submits any necessary forms and/or reports immediately, but no longer than within 24 hours, when an incident occurs.
• Other duties as assigned

OTHER REQUIREMENTS:

Must have two years management and customer service experience. Must have at least 2 years management experience with supervising, coaching, and training employees.

Previous eCommerce experience preferred. Must have insured vehicle to be used for work related travel. Must have cell phone.

• Must be 21years of age.
• Must have a valid resident state driver's license, with a good driving record.
• Must be eligible for positive outcome on required resident state criminal conviction background check.
• Must maintain appropriate requirements for legal vehicle operation including current automobile insurance and license plates.
• Must maintain compliance with Goodwill's Drug and Alcohol Abuse Policy.
• Goodwill considers this a safety sensitive position because it includes tasks or duties that Goodwill reasonably believes could affect the safety and health of the employee or others.

EDUCATIONAL REQUIREMENTS:

High school diploma or equivalent required. Ability to calculate figures and amounts such as discounts, proportions and percentages. Training is over a period up to and including six months.

PHYSICAL REQUIREMENTS:

• Climbing, balancing, talking, hearing, stooping, crouching, reaching, handling, touching, feeling and seeing.
Lifting/Carrying: Medium work
• - Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs.
Pushing/Pulling: Heavy work
• -Pushing/Pulling 100 lbs. maximum