What are the responsibilities and job description for the Retail Team Leader- Full Time position at Goodwill Industries of West Michigan, Inc.?
Retail Team Leader - Full Time
Our mission is to Change Lives through the Power of Work!
- Family-friendly hours
- Flexible schedule
- Closed on major holidays
- Employee discount
- Caring & Inclusive culture
- Supports a great cause!
Primary Responsibility:
- Assist store management with the execution of daily operations of a retail store, excluding personnel issues.
Job Functions:
- Assist store management with the following job functions.
- General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc.
- Performing administrative and clerical duties of store operations. Providing sales reports and accurate retail information on a timely basis.
- Overseeing all personnel, clients and volunteers assigned to the retail store.
- Directing training.
- Enforcing store procedures ad GIWM policies on a day-to-day basis.
- Ensuring grounds and building are properly maintained. Reporting need for repairs and recommending replacement as necessary.
- Enhancing security and loss prevention.
- Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
- Perform job functions of a Lead Cashier, Retail Associate, as required.
Education:
- High school diploma or equivalent required.
Experience:
- Minimum of one year experience in retail operations required.
Work Conditions:
- Inside generally 100%, however, may include outside work on occasion.
- Moderate emotional effort. Work environment occasionally hectic with occasional high stress. Short deadlines requiring some overtime. Weekends and holidays required.
- Available and on call for emergency situations at stores.
- Use of personal vehicle to conduct agency business, as needed.
- Some travel required for off-site meetings and coverage at other stores.
Core Competencies:
- Demonstrate accuracy with accounting and book keeping.
- Handle customer complaints in a courteous and responsible manner.
- Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
- Demonstrate ability to think independently in supervisor's absence.
- Meet production goals.
- Demonstrate quality control and accuracy with sorting and pricing guidelines.
- Kaizen principles: follow 6S Checklist, procedures, signage and layout.
- Maintain a good driving record, valid insurance, valid driver license.
- Maintain a valid powered industrial truck license, when required.
