What are the responsibilities and job description for the Retail Operations Director position at Goodwill Monocacy Valley?
Job Overview
We are seeking a Retail Store Manager to lead the sales floor and drive business growth in our Maryland locations.
This is an exceptional opportunity to work in a smaller region with the support of one of the largest Goodwill's in the network, Goodwill of Central and Northern Arizona (GCNA).
Main Responsibilities:
- Develops and executes retail operations plans to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production.
- Makes strategic decisions on matters relating to the day-to-day retail operation within his/her defined work area.
- Ensures accurate new goods inventory reporting and reconciliation.
- Manages all daily paperwork, ensuring timely completion and accuracy.
- Empowers Team Members to deliver exceptional customer service to donors and customers.
- Effectively de-escalates customer situations while finding suitable solutions; involves upper management as necessary.
- Maintains the day-to-day operations of the store, including managing Team Member and customer needs.
- Ensures store locations are clean, well-maintained, and reflect the Goodwill brand effectively.
Requirements:
- High School Diploma or equivalent work experience.
- One-year work experience in Retail Management preferred.
- One-year customer service experience required.
- Proficient in Microsoft Office Suite.
- Ability to pass a background check and drug screen where applicable for position.
