What are the responsibilities and job description for the Assistant Manager Retail - Customer Experience Team Leader (Rhinelander position at Goodwill NCW?
What we do?
Goodwill NCW is a nonprofit organization focused on delivering its mission of Elevating People by Eliminating Barriers to Employment in local communities across North Central Wisconsin. We provide pathways for people who are underserved, underrepresented, or disadvantaged who have a goal of building job skills that lead to sustained employment and improved financial stability. We are passionate about building and sustaining an inclusive and equitable work environment for all team members.
Why work at Goodwill NCW?
Goodwill NCW is a place where you can believe in what you do and find a career where you can grow and develop. We are building a high-performing culture that is focused on people because mission is at the heart of what we do, and people are at the core of who we are. We are a team that wants to win together. We offer team members market-competitive wages and benefits, such as:
- Medical, dental, vision, and life insurance
- Paid time-off and holidays
- 403(b) with employer match
- Disability benefits
- Education assistance
- Wellness reimbursement
- Team member discount
- And more!
What you get to do:
- Manage a broad range of store activities including retail operations tools and checklists to identify, organize, and prioritize with delegation of duties when applicable.
- Provide daily leadership to team members and contribute to overall operations.
- Ensure a highly positive customer experience by greeting and positively interacting with customers and donors, and handling questions and complaints.
- Assist with recruitment and selection process by effectively interviewing and selecting candidates as needed and help support a diverse and inclusive work environment.
- Carry out accountability action and performance discussions with team members, including both positive reinforcement and constructive feedback to help with continuous development of the Goodwill NCW team.
- Ensure all team members are trained and up to date on required Goodwill NCW training sessions, required safety programs and on-the-job training experiences.
- Assist recruitment and selection process of team members by interviewing and selecting applicants that support our mission, values, and guiding principles. Ensures all Team Members are successfully onboarded.
- Utilize financial reports to analyze and drive results.
What we need from you:
- At least 1 year of retail management experience.
- Exceptional communication skills.
- Experience in leading, developing and empowering others.
- Strong decision-making and problem-solving skills.
- Excellent time management and prioritization skills.
- At least an intermediate skill-level with Microsoft Office products.
- Regular, timely attendance in compliance with the work schedule.
Physical Requirements
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed both in a standard office environment and retail stores with extensive team member contact and frequent interruptions.
- Primary function requires sufficient physical ability and mobility to work in an office and retail store setting; to sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, twist, lift, carry, push and/or pull light to moderate amounts of weight.
- Operate office and retail store equipment requiring repetitive hand movement and fine coordination, including use of a computer keyboard.
- Travel to other locations using various modes of private and commercial transportation.
- Verbally communicate to exchange information.
Goodwill Industries of North Central Wisconsin, Inc. is an Equal Opportunity Employer. All candidates will be treated equally without regard to their race, sex, color, age, religion, national origin, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all candidates and team members.
Job Type: Full-time
Pay: From $17.84 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $18
