What are the responsibilities and job description for the Team Lead position at Goodwill Northern New England?
Job Purpose :
To assist the Store Manager and Assistant Manager with the day-to-day store operations and store performance in meeting or exceeding budget while operating in compliance with company standards, policies, and procedures. Responsible for opening / closing the store, daily bank deposits, keeping register stocked with the adequate change, addressing customer / donor needs / complaints.
Education : High School Diploma or GED preferred
Experience : Experience working in the Customer Service Industry and one year of supervisor experience or 6 months as a Goodwill Team Lead Trainee.
Clearances : Must be able to obtain acceptable results for required background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check and Department of Human Services- FBI Fingerprints.
Supervision Received : The Team Lead functions under the direct supervision of the Store Manager.
Supervision Exercised : The Team Lead Supervisor will supervise store employees.
