Outlet Manager - Greenwood, IN

Job Summary

The Outlet Manager works with his/her Senior Director, the facility leadership team, and external resources to achieve facility operational objectives that support the annual operating plan/budget and PDR Scorecard goals and requirements. The Manager makes decisions involving customers, suppliers, team members, operational issues, business planning, priority-setting, creating staff schedules, team member performance appraisals, compliance with company policies, and all areas of the business. Additionally, the Outlet Manager manages, coaches, and trains a diverse leadership workforce in a principles-based environment. The environment is production- and safety-focused with all positions having daily quotas to reach. Leadership roles require availability and flexibility within the site’s hours of operation as schedules may change as needed.

Hours of Operation: 7 a.m. to 7:30 p.m. Monday thru Saturday and 11 a.m. to 7:30 p.m. Sunday

Example Duties and Activities

Operations Accountability and Improvement

• Demonstrates a Lean Six Sigma approach to process improvement, integration, and post-analytics with ultimate accountability for standardized work at the site. Reviews with site leaders significant trends and variances. Helps to develop action plans that meet production and quality of work expectations.
• Oversees the monitoring of daily operations and performance. Works with site leaders to address and follow up with all operational concerns. Creates a system of problem identification and elimination that is focused on hazards to the achievement of operational goals and objectives.
• Manages operational inventory, ensures all site-specific supplies are on hand for daily business operations, and processes/systems are in place and being maintained.
• Establishes and maintains facility appearance and merchandising standards.
• Ensures every customer has an exceptional experience.
• Oversees a strong safety program through hazard elimination, audits, enforcement of facility expectations, and effective safety training and awareness programs. Ensures compliance with OSHA expectations.
• Establishes department staffing levels required to achieve the facility’s budget. Participates in the leadership recruitment process including pre-screening and interviewing candidates, as needed.
• Drives accountability inside the department by holding leaders and their staff accountable to meet performance expectations across the Site.
  
  

Staff Management and Development

• Creates and maintains a positive culture of open professional communication, immediate resolution of issues, and healthy confrontation within the site.
• Provides support, vision, and direction to the leadership team. Responsible for orientation, training, and retraining of all new leaders on required work, processes, procedures, and expected standards of work.
• Evaluates the abilities of outlet and warehouse leaders by establishing objectives and conducting regular performance reviews.
• Plans, organizes, and directs all activities of team members including recruiting staff, training and developing, maintaining accountability, motivating, monitoring productivity, communicating, and managing performance. Also, sets clear responsibilities and expectations while working closely with staff to remove any significant work barriers.
• Plans and directs employee development and succession planning.
  
  

Financial Management and Reporting

• Reviews marketplace and customer metrics to identify trends, opportunities, and threats. Approves plans to grow and protect the business based on analysis. Proactively forecasts sales trends and site needs within budgets and ensures operating income expenses are met.
• Utilizes reports to identify opportunities for improvement and implement solutions within the site.
• Tracks and reports on preliminary numbers. Advises Senior Director on significant variances and action plans.
• Drives improvement in sales and operating margins through sales growth initiatives, productivity improvements, and expense reduction initiatives.
  
  

Required Competencies

• Degree and Credential Requirements - High school diploma or GED.
• Operations and People Management - Provides direction and resources to the operations team to guide production activities ideally in warehousing, retail, logistics, customer service, merchandising, process planning/improving, or a related service-oriented industry. Directs and trains supervisory and management staff to ensure the success of personnel and division objectives. Fosters a strong team atmosphere. Possesses effective budget accountability skills.
• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customer and employee needs. Delivers information in person, in writing, and in a digital world.
• Technical Knowledge - Has solid knowledge of MS Office with Internet navigation skills. Prior G Suite application is a plus.
• Results-Oriented - Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.
• Critical Thinking - Uses both rationale and reasoning to examine data, processes, and strategies in identifying trends and inconsistencies to create alternative solutions, conclusions, or approaches to problems.
• Continuous Learning - Takes hands-on initiative in stimulating and enhancing personal knowledge, skills, and abilities. Remains open and willing to receive cross-training and apply feedback to continually improve.
• Adaptability - Adjusts priorities quickly in response to frequently changing circumstances while maintaining a positive attitude. Continually assesses tasks and responds to those requiring extra attention. Foresees and seeks to avoid crisis management.
• Autonomy - Takes initiative without waiting to be directed, does what is asked, and works until the job is completed. Takes ownership of mistakes and learns from them rather than makes excuses.
• Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.
• Safety Awareness - Recognizes the risks in activities, applies the right measures to control and manage those risks, and ensures all safety protocols are followed.
  
  

Preferred Competencies

• Certification - Current Forklift Operator certification or ability to obtain.
• Industry Expertise - Has led a multi-site production-oriented team ideally in a warehouse or plant the size of 125,000 square feet or more. Possesses familiarity with warehousing and inventory controls, lean manufacturing systems, quality management systems, logistics, and/or supply chain, ideally having worked with LEAN tools and systems or other continuous improvement processes (Green or Black Belt highly valued).
  
  

Other Requirements

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

• Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift up to 50 pounds. Can manage frequent exposure to moderate noise and temperature variations.
• Visual Acuity - Has close, distance, peripheral, color vision abilities, depth perception, and is able to adjust focus.
  
  

Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Generous paid time off (PTO) and paid holidays
• Sabbatical and parental leaves
• Life, dental and vision insurance
• Short- and long-term disability plans
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Retirement planning options with generous company % match
• Eligible for the Public Student Loan Forgiveness (PSLF) program
  
  

Mission and Values: click here

Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled

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