Administrative Specialist I - WIC Program

Administrative Specialist I –

Location – Georgetown, Delaware

Schedule: Monday – Friday 8am to 4:30pm

Pay Rate: $15.30 an hour

The Administrative Specialist I enrolls eligible participants in the Women, Infants, and Children program (WIC). The WIC program provides supplemental food, nutrition education and referrals for health and social services to pregnant, post-partum & breast-feeding women, infants and children up to age 5.

Job Function:

• Answer phones, schedule appointments & interview candidates.
• Explain client registration process and distribute program forms, brochures, and other related information. Explain division services/ protocols to customers.
• Enter data in the WIC computer system & issue benefits to clients who have been certified by the nutrition.
• Ability to function in a fast paced, high-volume, front-line customer service environment
• Ability to maintain a pleasant business demeanor even during challenging customer encounters
• Provide support to staff to ensure clients receive expedient and efficient service.
• Perform assignments which require a substantial use of standard forms and interaction with the division management information system.
• Other duties as assigned by management.

Qualifications:

• Strong data entry skills; Ability to multi-task, which may include answering phones while servicing clients
• Ability to provide customers with clear direction regarding next steps and division protocols; and assignment requires attention to detail and must be conducted in accordance with established laws, rules, regulations, policies and procedures.
• Bilingual - Spanish speaking skills a plus.

Salary : $15