What are the responsibilities and job description for the Collection Representative - Newark, DE position at Goodwill of Delaware and Delaware County?
Job Title: Collections Representative
Location: Newark, Delaware
Schedule: 3 day shifts 8am to 5pm / 2-night shifts 12pm to 9pm / 1 to 2 Saturday a month 8am to 12pm
Rate of Pay: $15 an hour plus bonus. Increase if hired on directly.
Summary: To contact specified individuals in an effort to retrieve any and all of our client’s accounts receivables.
Essential Functions:
- Achieve department standards and goals as set by management through continuous efforts to contact clients and collect on debtor accounts.
- Work minimum number accounts per hour as set forth by management.
- Set up suitable payment arrangements once contact with the debtor has been made and follow up on payment arrangements.
- Follow up on all accounts until the account is paid, settled, cured from delinquency, or deemed uncollectible by management.
- Perform all phases of skip tracing work
- Keep accurate records and documentation of activity on accounts worked through policies and procedures as set forth by the company.
- Adhere to and abide by all regulations as set forth by the FDCPA.
- Any other duties as assigned by General Manager or Section Manager.
Qualifications:
- Good organizational skills, written and oral communication skills.
- Able to Multitask and navigate different screens at the same time.
- Ability to work well under pressure, to work independently, and to meet deadlines.
- Goal oriented and motivated.
- Experience in agency or bank recovery preferred, but not necessary.
- Telemarketing and/or customer service skills a plus.
- Knowledge of the FDCPA, credit bureau reports, and computers are helpful.
Requirements:
- Must be available to attend and complete entire training program.
- Required to work 40 hours per week.
- Required to work at least 2 nights per week (until 9:00 pm) and 1 to 2 Saturdays a month 8am to 12pm.
- Must pass Drug test & Background check.
Salary : $15
