What are the responsibilities and job description for the Retail Store Manager/ Middletown, DE position at Goodwill of Delaware and Delaware County?
Position Title: Retail Store Manager
Location: Middletown
POSITION PURPOSE
The Store Manager is responsible for the direction and daily operation of the retail store to ensure the achievement of budgeted goals. The Store Manager is responsible for revenue generation for their store. This position is responsible for the implementation of business strategies and ensuring business profitability including proactively managing assigned retail location(s) including stores and ADC sites as assigned. The position is responsible for the implementation of effective business strategies that ensure business profitability. The position is responsible for meeting and exceeding established metrics as it relates to revenues, wage to revenue ratios, transactions and transaction values, and production. The position is responsible for the maximum security and protection of company assets. The Store Manager is a member of the Quality Team.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Follow safety policies and procedures ensuring maximum security and protection of all customers and company assets.
2. Responsible for meeting and exceeding all external safety compliance regulations with zero OSHA recordable incidents.
3. Responsible for meeting or exceeding all retail metrics goals as it relates to revenues, wage to revenue ratios (28% or less), production and transaction / transaction values.
4. Achieve 100% or more of monthly sales goals.
5. Achieve 100% or more of monthly production goals.
6. Proactively interview and maintain staffing levels no less than 90% of established goals.
7. Oversee all POS functions and transactions including sales, refunds, audits, voids, correct pricing, inventory control, and responding to customers. Also responsible for registering cash fund including deposits, store change fund, counts petty cash, and accounting for overages and shortages. Ensure necessary record keeping, daily reports, and reporting of money, sales, donations, labor hours and production.
8. Ensure maximum customer satisfaction. Work cooperatively with all consumers, community groups, co-workers, and subordinates to promote the achievement of the company mission. Maintain strict confidentiality of all sensitive information concerning consumers and/or employees.
9. Complete and provide action plans and hands-on training based on the development of goals and objectives for managers to ensure their continued growth.
10. Effectively use technology to communicate and perform job functions (i.e. scheduling tools).
11. Ensure maximum security and protection of company assets.
12. Train staff in Loss Prevention techniques and the appropriate use and understanding of the Crisis Communication Plan. Ensure all alarm calls are responded to in a timely manner. Ensure all new hire job specific training and orientation is completed within the first two weeks of employment.
13. Completion of special projects and location event attendance as required. Ability to work varied hours and days as the business dictates.
14. All other job duties as assigned (i.e. – attending meetings, trainings)
EDUCATION/EXPERIENCE
Bachelor’s degree in industry, business, operations/logistics or sales related and/or 3-5 plus years in industry related experience. Must have extensive experience and the ability to effectively execute supervisory tasks in retail sales and/or operations management.
SKILLS/ABILITIES:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes hand protection; eye protection when handling material; any other PPE that can reduce the possibility of injury.
INTENT AND FUNCTION OF POSITION DESCRIPTION
Position descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.
Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, Inc. maintain its status as an at-will employer.
___________________________
Employee Name (Printed)
___________________________ ____________
Employee Signature Date
Revised Nov 2021
Location: Middletown
POSITION PURPOSE
The Store Manager is responsible for the direction and daily operation of the retail store to ensure the achievement of budgeted goals. The Store Manager is responsible for revenue generation for their store. This position is responsible for the implementation of business strategies and ensuring business profitability including proactively managing assigned retail location(s) including stores and ADC sites as assigned. The position is responsible for the implementation of effective business strategies that ensure business profitability. The position is responsible for meeting and exceeding established metrics as it relates to revenues, wage to revenue ratios, transactions and transaction values, and production. The position is responsible for the maximum security and protection of company assets. The Store Manager is a member of the Quality Team.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Follow safety policies and procedures ensuring maximum security and protection of all customers and company assets.
2. Responsible for meeting and exceeding all external safety compliance regulations with zero OSHA recordable incidents.
3. Responsible for meeting or exceeding all retail metrics goals as it relates to revenues, wage to revenue ratios (28% or less), production and transaction / transaction values.
4. Achieve 100% or more of monthly sales goals.
5. Achieve 100% or more of monthly production goals.
6. Proactively interview and maintain staffing levels no less than 90% of established goals.
7. Oversee all POS functions and transactions including sales, refunds, audits, voids, correct pricing, inventory control, and responding to customers. Also responsible for registering cash fund including deposits, store change fund, counts petty cash, and accounting for overages and shortages. Ensure necessary record keeping, daily reports, and reporting of money, sales, donations, labor hours and production.
8. Ensure maximum customer satisfaction. Work cooperatively with all consumers, community groups, co-workers, and subordinates to promote the achievement of the company mission. Maintain strict confidentiality of all sensitive information concerning consumers and/or employees.
9. Complete and provide action plans and hands-on training based on the development of goals and objectives for managers to ensure their continued growth.
10. Effectively use technology to communicate and perform job functions (i.e. scheduling tools).
11. Ensure maximum security and protection of company assets.
12. Train staff in Loss Prevention techniques and the appropriate use and understanding of the Crisis Communication Plan. Ensure all alarm calls are responded to in a timely manner. Ensure all new hire job specific training and orientation is completed within the first two weeks of employment.
13. Completion of special projects and location event attendance as required. Ability to work varied hours and days as the business dictates.
14. All other job duties as assigned (i.e. – attending meetings, trainings)
EDUCATION/EXPERIENCE
Bachelor’s degree in industry, business, operations/logistics or sales related and/or 3-5 plus years in industry related experience. Must have extensive experience and the ability to effectively execute supervisory tasks in retail sales and/or operations management.
SKILLS/ABILITIES:
- Demonstrated extensive knowledge of Microsoft Office Applications.
- Must be a self-starter that will lead the store(s) in providing top quality internal and external service.
- Demonstrated excellent verbal and written communication skills and ability to effectively communicate and interact with all levels of staff and management.
- Ability to work in a diverse, rapidly changing environment.
- Must possess strong logistical, problem solving and interpersonal skills.
- Must be able to work independently, exercising judgment and initiative with minimal supervision.
- Must have a valid driver’s license.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes hand protection; eye protection when handling material; any other PPE that can reduce the possibility of injury.
INTENT AND FUNCTION OF POSITION DESCRIPTION
Position descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.
Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, Inc. maintain its status as an at-will employer.
___________________________
Employee Name (Printed)
___________________________ ____________
Employee Signature Date
Revised Nov 2021
