What are the responsibilities and job description for the CUSTOMER SERVICE ASSOCIATE - SPRINGFIELD position at Goodwill of Lane & South Coast Counties & Alaska?
Customer Service Associate
Job Description
Work with customers in accepting donations, sorting and preparing items for sale, stocking shelves and racks, processing customer purchases, and payments.
Job Summary
Do you thrive on variety, independence, and meaningful challenges, and like working with people? In this role, you'll enjoy a fast-paced environment that keeps you engaged with work that is always changing. Your days will be filled with diverse tasks that require creative problem-solving, allowing you to work independently and make a real impact. Get consistent hours and a schedule while earning a competitive wage.
We're looking for self-motivated individuals who want to tackle new challenges, grow professionally, and join a supportive team that values personal development. Our comprehensive benefits package includes medical plus vision and dental insurance, a retirement plan with a generous employer match, and performance-based opportunities.
- Accept donations of household goods.
- Sort donations, determine salability, and value of items, and prepare items for sale.
- Stock goods on store shelves, on racks, on the floor, and in glass cases.
- Process customer purchases and payments, including counting and verifying register contents.
- Maintain and clean store, donation center, and grounds.
- Follow safety and loss prevention practices.
- 16 years of age or older.
- Eligible to work in the United States (must provide required documentation).
- Able to speak, read, and write in English.
- Pass a criminal background check (some records are acceptable).
- Pass a drug screening for all federally controlled substances, including cannabis (THC).
Experience
Three months of cashier or related experience and/or training preferred but not required.
Education
No minimum education requirement.
Certificates, Licenses, and Registrations
None.
- Frequently lift 10-35 pounds and/or move up to 100 pounds with assistance. Medium to heavy DOT Strength Classification.
- Stand and walk.
- Speak and hear.
- See things close and in color and be able to adjust focus.
- Use hands to feel objects, tools, or controls, and reach with hands and arms.
- Use telephone, cash register, handheld pricing/tagging machine, paper, and pens.
- Ability to perform the essential duties of the positions, with or without reasonable accommodations.
- Fast-paced environment.
- Work with customers and members of the public.
- Indoor and outdoor warehouse and store.
- Potential exposure to dust or airborne particles and outside weather conditions.
- Fluctuating temperatures based on work location.
- Noise level is usually loud.
Work Hours
In addition to weekdays, must have availability on weekends, evenings, and holidays.
