MATERIAL HANDLER 2 - NORTH BEND

JOB SUMMARY
Understand and positively promote the Mission, Vision, and Values of Goodwill Industries. Accept donated goods from members of the public and provide excellent customer service. Efficiently and safely load and unload trucks or trailers. Responsible for accurately sorting, stocking, processing or disposing of product or material and helping to maintain organization in the warehouse and assigned areas; this includes, but is not limited to, donated goods, recycled materials, salvage materials, garbage, and hazardous materials. Operate a forklift as needed.

Material Handler 2 at a location not solely serviced from the central warehouse, may be required to operate a box truck on a regular, but limited basis. Currently, this is only at Goodwills North Bend location.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Efficiently and safely load and unload trucks and trailers using pallet jacks and forklifts.
• Maintain warehouse, donations area and other assigned workstations as safe, organized and clean workspaces.
• Accurately sort salvage materials into assigned containers.
• Safely operate and maintain the textile baler, forklift and other equipment as assigned.
• Safely operate, clean and maintain the forklift a.
• Perform opening/closing duties of workstation by assessing donation area to ensure it is clean, work areas are safe, and equipment is working properly.
• Responsible for reporting any necessary maintenance issues related to facilities or equipment as soon as possible.
• Accept donations from the public, transferring items to the appropriate tote, cart, or basket in compliance with established best practices, policies and procedures.
• Assist donor(s) as needed, in unloading donations in a timely and courteous manner, treating all donations with respect.
• Demonstrate excellent, respectful and professional customer service to all, including but not limited to customers, donors, co-workers and vendors.
• Thank donor for donations and ensure that receipt is offered to each donor, regardless of size of donation and ask donor to return.
• Meet or exceed the Mystery Shop score goal as established.
• Accurately tally each donation on sheet immediately after it is made.
• Transport stock to/from workstation to other areas.
• Maintain the donation center, warehouse and assigned work areas in a clean and orderly fashion. This may include, but is not limited to, picking up grounds around the building, sweeping, mopping, dusting and washing windows.
• Immediately report any necessary facility or equipment maintenance, including but not limited to broken equipment, lights/ballasts out, and damage to building/grounds.
• Prepare records and reports, as requested.
• Ensure that donations are secured indoors when leaving the site (lunch, end-of-shift, etc.).
• Identify and properly dispose of garbage.
• Identify and process recyclable material as appropriate.
• Empty garbage and recycling bins.
• May require hazardous material handling including but not limited to, sorting hazardous donations by chemical and disposal method, keep the hazardous storage area clean and organized, systematically dispose of materials as needed.
• Assist in the maintenance of a clean retail environment by dusting furniture and/or tidying on the sales floor as needed.
• Retrieve and collect shopping carts and baskets as necessary.
• Notify immediate supervisor of any problems or unusual situations.
• Ensure that donations are secure and GILSCC sort is performed indoors.
• May occasionally drive box truck in locations not solely serviced from the central warehouse currently this only at the Goodwill North Bend location.
• Perform other duties as assigned. This position will assist in other areas of the agency as needed, to meet the need of the business. For North Bend positions, this may include driving the box truck as needed.

JOB EXPECTATIONS

• Understand and positively promote the Mission, Vision and Values of Goodwill Industries.
• Ensure compliance with all company policies, CARF standards, and safety and security regulations.
• Keep supervisor informed of problems and suggestions related to the job.
• Offer helpful, innovative suggestions to improve processes within this or other departments.
• Adhere to Goodwill Industries rules, policies, and safety procedures.
• Maintain well-groomed appearance and acceptable dress in compliance with Goodwills dress guidelines. (See Handbook policy 172).
• Able to perform essential functions of the job duties with or without reasonable accommodation.
• Reports for scheduled work regularly and on time. Notify supervisor as soon as possible regarding the need and expected duration of any/all absence (s) or tardiness.
• Be flexible in work assignment to accommodate changing production demands.
• Able to function independently and as part of a team.
• Maintain company hygiene standards.
• Have sufficient command of the English language with the ability to read, write and communicate effectively with customers, co-workers, and supervisors orally and in writing.
• Must be at least 21 years of age.
• Must be forklift certified.
• May be required to possess a valid Oregon or Alaska drivers license days and have an insurable driving record.
• For locations requiring occasionally box truck driving, must be able pass and maintain DOT drug screening and non-DOT medical certification.
• Knowledge of safe lifting techniques.
• Must not present a direct threat to the safety and health of oneself, others or to property.
• Exercise good judgment.
• Must provide current, state issued identification and eligibility to work in the United States of America.
• Must pass criminal background check and pre-employment drug-screening test. Record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior may disqualify you.

EXPERIENCE
At least six months related experience required including forklift certification and use of forklift in a warehouse or similar setting. Hazardous material training desirable.

EDUCATION
No minimum education requirement.

CERTIFICATES, LICENSES, REGISTRATIONS
Must be forklift certified. For locations requiring box truck driving, must possess a valid Oregon/Alaska driver's license and insurable driving record. HAZWOPER certification or ability to obtain within 30 days. Ability to pass respirator fitness test upon hire.

PHYSICAL DEMANDS OF WORK REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• DOT Strength classification: Heavy.
• Must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Able to lift/carry heavy, awkward objects.
• Able to do heavy lifting, frequently stand, walk, carry, push, stoop, bend, twist, crouch, grasp, kneel and climb.
• Specific vision requirement includes distance vison, peripheral vision, and depth perception.

WORK ENVIRONMENT
Indoor and outdoor working conditions with exposure to all weather. Moderate adaptability required. Work environment is mostly hectic (fast paced) with irregular short deadlines and limited number of critical or unusual situations. May be exposed to dust if working in a warehouse setting. The noise level in the work environment is usually loud. May include driving hazards as a driver of company vehicles and or equipment.

WORK HOURS
Must be able to work all hours of operations and/or all hours and days the retail store is open. Must be able to work a flexible schedule.

CORE COMPETENCIES

• Technical Skills- Strives to continuously build knowledge and skills.
• Customer Service Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills Remains open to others ideas and tries new things.
• Oral Communication Responds well to questions.
• Teamwork Gives and welcomes feedback; Supports everyones efforts to succeed.
• Ethics Upholds organizational values.
• Organizational Support Follows policies and procedures.
• Motivation Measures self against standard of excellence.
• Professionalism Approaches others in a tactful manner.
• Quality - completes work in timely manner; Strives to increase productivity.
• Safety and Security Observes safety and security procedures; Reports potentially unsafe conditions.
• Adaptability Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality Is consistently at work and on time.
• Dependability Takes responsibility for own actions.
• Initiative Asks for and offers help when needed.
• Innovation Generates suggestions for improving work.