Field Employment Success Specialist Woodstock and Cartersville

Self-directed in the field outside sales-oriented position. Secures paid or unpaid contracts/agreements from employers. Negotiates with employers to develop community employment opportunities for all Career Services programs and training participants that will result in permanent employment. Primary duty is to obtain orders from employers for employment of regional program graduates with a priority on those which result in payment for individualized job placement services by third-party funder, and those participants who may not otherwise be able to secure employment on their own without the help of Goodwill.

Essential Functions:

• Negotiate and secure the highest quality employment matches, emphasizing fee-for-service opportunities appropriate to a person’s strengths and skills.

• Identify and report leads, market analysis, and other services in response to market and program demand to drive sales.

• Maintain regular contact with business partners contracting for services with Goodwill of North Georgia and with funding agencies documenting these outcomes in a CRM system.

• Partner with Career Pathway Coaches to discuss daily activities and coordinate schedules to ensure customers are satisfied with service delivery and to maintain account relationships.

• Ensure that the highest quality individualized services are delivered with a focus on the mission of Goodwill of North Georgia.

• Primary marketing function is to develop and maintain quality relationships with customers in a sales relationship with most of the time spent on frequent field visits and face-to-face interaction, as well as telephone and email follow-up.

• Conduct research and analysis and prepare reports as requested on employment/labor market trends and placement outcomes to improve sales effectiveness.

• Build and maintain employer relationships through Business Advisory Councils (BACs) and other employer forums.

• Ensure and maintain accurate documentation of operations. Open, review, and maintain participant case records and documents according to Career Services policies and procedures.

• Develop and implement individual plans for each service delivered.

• Prepare a professional development plan (PDP) and engage in quarterly updates to achieve goals.

• Comply with Agency, Career Services, CARF, federal and grant regulations, policies, standard operating procedures (SOPs), and the Agency’s safety and security policies and procedures.

• Attend the majority of quarterly targeted training forums (TTF)

• Completion of all Career Services core training

• Other duties as assigned.

Job Requirements and Qualifications:

• Master degree in rehabilitation counseling, vocational rehabilitation, or a counseling-related field or

• Bachelor degree in vocational rehabilitation or a counseling-related field AND one (1) year of experience in a related field or

• Associate degree in a vocationally related field AND two (2) years experience in a related field or

• Three (3) years experience in counseling linking with community resources, special education, or instruction.

• Strong sales background.

• Good time management, analytical, writing, and communication skills.

• Specialized knowledge that will assist in the ability to obtain contracts and negotiate fee-for-service opportunities including strong working knowledge of medical, psychological, social, and vocational aspects of disability and/or disadvantaging conditions; of community resources; of occupational information and job readiness.

• Proven ability to develop strategic relationships, and extensive experience networking with employers and industry leaders.

• Must be computer literate and functional in Microsoft Office Suite.

• Ability to provide positive leadership in a flexible geographic environment where self-direction, prioritizing, and organizational skills will be crucial to success.

• Ability to be flexible in hours and work locations (across greater service area) to accommodate the needs of the Business contracts, Program, and Goodwill.

• Strong ability to exercise sound judgment and maintain positive working relationships with a wide variety of organizations and individuals.

Working Environment Conditions/Requirements:

• Position travels extensively to business customers in the field; must have access to reliable transportation and a clean motor vehicle report (MVR).
• The ability to push, pull, and lift 20 lbs. with or without accommodations.
• Must be able to meet all physical requirements to perform all duties relating to Career Services including driving, material handling, transporting, and carrying documents, handbooks, and various supplies.