Retail Customer Service Specialist

Description

Summary 

Founded in Santa Clara County in 1928, Goodwill of Silicon is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities. 

Job Responsibilities 

Program Participation 
 
For CDP (Career Development Program) Participants – 6 Months  

• Collaborates with the Career Development Trainer throughout the program 

• Successful completion of CDP, the program participant is eligible to apply to Goodwill for a permanent role as a CORE employee in the same position  

• The participant is designated as a Goodwill employee during the program as either part-time or full-time based on the identified type of employment checked above  

Major Responsibilities: 

• Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures.  

• To maintain positive customer and employee relations; reporting any problems/complaints immediately to the store manager.  

• To assist with inventory, display, merchandising and placement of stock on the sales floor, stock rotation and markdowns.  

• To assist with picking/straightening up or arranging merchandise and housekeeping tasks (including restrooms) to ensure a neat, clean and safe working environment.  

• To become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.  

• To become familiar with and follow store policies and procedures as well as general company policies.  

• To be aware of possible damage, theft or potential safety hazards, report observations immediately to the store manager.  

• Follows and enforces all company procedures.  

• Performs other duties as requested.  

Responsibilities may be added, deleted or changed at any time at the management's discretion, formally or informally either orally or in writing. 

Requirements 

• Knowledge of general arithmetic (adding/subtracting) is required 

Qualifications

Preferred Qualifications 

• Retail sales and /or cash handling experience strongly desired 

• Basic ability to read and write in English 

Equipment Used 

• Ten-key or calculator, telephone, personal computer, printer, fax machine, cash register 

• Pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress carts. 

Aptitudes/skills/temperament 

• Ability to maintain self-control and deal effectively with the public and work in cooperation with co-workers.  

• Ability to tactfully explain decisions or present information clearly, as it pertains to store policies.  

• Ability to perform arithmetic, and count money/change quickly and accurately.  

• Ability to learn and accurately perform opening/closing procedures, cash register operation and related paperwork quickly and accurately as they pertain to store operations.  

• Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage, eliminating hazards and accidents/injuries.  

• Ability to move hands and fingers quickly to count money/change and operate cash registers.  

• Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency. 

• Ability to understand and communicate clearly in English.  

Working conditions 

• Work is performed on an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performed on a daily basis 

• Dust and dirt are controlled by daily cleaning and are insignificant. Working/standing surface is uniform. Noise and vibrations are not significant; however, radios and televisions may be turned on 

Emotional Effort 

• Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork 

Physical Requirements 

• Fast work pace with constant standing and walking 

• The job involves light physical work demands requiring lifting 30 lbs maximum with frequent lifting and/or carrying objects weighing up to 10lbs. Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker. Safety handling procedures must be followed.  

• Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks. 

Salary : $18