STRIVE Program Case Manager I

Description

Summary 

Founded in Santa Clara County in 1928, Goodwill of Silicon is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities. 

S.T.R.I.V.E Program Outline: As part of Goodwill of Silicon Valley's Mission Services, in partnership with the City of San Jose, has created a program designed to reach out and give a hand up to our unhoused neighbors. Understanding that chronic homelessness can create deep-rooted issues that go far beyond access to housing, and employment. Our STRIVE Program was designed to meet participants where they are at and provide true care and consideration for each individual. While working with our program participants to establish access to safe housing and employment that can sustain it. We work with our participants' strengths and abilities to help them achieve their success. We strive to provide a direct pathway to a living wage and an improved quality of life. We do this by creating opportunities for unhoused individuals to work, and train, while at the same time supporting participants with housing based on their individual needs. We seek to offer a connection to resources and services by our own staff and our close-knit community partners that will enable successful program graduates with access to housing, employment, vocational skills, and the resources to maintain both employment and housing.  

Job Responsibilities 

• Work with individuals in the STRIVE Program who are transitioning from homelessness, using rapid employment to connect participants with resources and service navigation 

• Provide case management services and resources to individuals who are transitioning from homelessness creating a pathway to employment, vocational training, and sustainability  

• Work with Emergency Interim Housing provider/s to ensure stable housing for program participants  

• Prepare and provide employability workshops 

• Through the assessment process, ensure that appropriate candidates are enrolled in the program and assigned to a work crew  

• Use assessment tools as a guide to resource connection, vocational pathway planning, and self-sufficiency  

• Assist with the Onboarding team to orientate and process new hires to ensure prompt availability to our roles within the crew  

• Establish and maintain relationships with referral sources that will support SJ Bridge participants needing a connection to those resources as part of their navigation plan  

• Build supporting relationships with program participants to continue working toward the accomplishment of goals and navigation plans  

• Represent Goodwill of Silicon Valley and the program in the community by connecting and staying in contact with partnering organizations, agencies and groups, and through the use of social media (partner with Marketing Director in this regard)  

• Adhere to all relevant operational and reporting requirements and standards of GWSV Human Resources  

• Assists the Lead Case Managers with proper orientation and safety training for all crew members 

• Work closely with Both Program Manager and crew members to establish an effective team attitude geared toward meeting the work requirements of the contract, and the individual needs of program participants  

• Performs other duties as requested  

Responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either orally or in writing. 

Qualifications

Required Qualifications/Experience 

• Assoicates degree or 1 year experience working with the housed or unhoused population 

• Exposure to working with entry level job seekers, people with barriers to employment, and familiarity with the various obstacles and challenges that come with serving the unhoused/homeless population 

• Experience creating vocational plans, setting goals that are realistic and attainable 

• Familiarity with navigating the current homeless resources in our area and region 

• Must possess vehicle, insurance, California Driver's License and excellent driving record  

Preferred Qualifications/Experience 

• Bachelor’s degree or 2 years' experience    

• Case Management /or recruiting experience preferred 

Equipment Used 

• Computer, telephone, copier and scanner.  

Aptitudes/skills/temperament 

• Strong English language skills: reading, writing, public speaking. Bilingual/Spanish language skills are helpful 

• The ability to establish and maintain effective working relationships.  Ability to facilitate difficult conversations 

• General learning ability. The ability to “catch on” or understand instructions and their underlying principles 

• Skilled in the use of Google Drive, Microsoft Office suite, and Case Management systems   

• Must be a self-starter and self-reliant, requiring minimal supervision 

• The ability to reason and make judgments in a high-pressure environment 

• Strong sense of personal accountability. Willingness to accept responsibility for the direction, control, or planning of an activity 

• Ability to perceive pertinent details in verbal or tabular materials; to observe differences in copy, to proofread works and numbers, and to avoid perceptual error in arithmetic computation 

•  Being willing to accept responsibility for the direction, control or planning of an activity 

• Being able to positively influence opinions, attitudes, or judgments about ideas or things 

• Able to work effectively with people beyond giving and receiving instructions  

• Ability to keep calm and collected in unusual or dangerous situations and to work under adverse conditions if necessary 

• Being respectful of and conform within set limits, tolerances and standards 

• Respectful and tolerant of people from diverse backgrounds in accordance with GWSV’s mission and vision 

Working Conditions 

• The job is performed indoors in a climatically controlled setting in cooperation with co-workers. There is regular contact with the public, business and community agencies. The position requires minimal supervision 

Emotional Effort 

• High: Frequent deadlines. The work environment is usually hectic with constant high activity 

Physical Requirements 

• Due to the variety of assignments in this position, a person must stand, bend, kneel, reach forward and overhead. Standing, sitting, carrying, pushing and pulling will also be involved 

• Must be able to lift up to 65lbs throughout the workday 

• Moderate emotional level effort is required, occasional high stress with short deadlines 

• Work environment – generally inside 100% - however may include outside work on occasion  

• Responsibilities may be added, deleted or changed at any time at the management's discretion, formally or informally either orally or in writing 

Salary : $28 - $30