Forklift Operator

ESSENTIAL EXPECTATIONS
Customer Service Expectations
Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

Diversity, Equity, And Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations
At Goodwill, safety is everyones job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATION

Position Summary
The Forklift Operator transports and processes donated, salvaged, or recycled goods for preparation, in order to meet preset production and sales goals.

Responsibilities

• Completes all related paperwork and inventory reports in an accurate and timely manner.
• Conducts hard counts of all inventory daily and updates inventory spreadsheet, including accounting for all daily inbound and outbound product as well as product used in the Clearance Center and production.
• Serves as liaison between the forklift drivers, the dock, and the production team to provide exceptional customer service in meeting warehouse daily operating goals.
• Standardizes through written procedures and training the most efficient use of labor in each assigned area with daily standards of performance.
• Makes timely adjustments to increase Warehouse and inventory efficiency and quality based upon daily results.
• Acts as support to the production team and dock team to ensure load outs are completed quickly and efficiently and that product in the staging area is moved to storage quickly and inventoried to maximize dock effectiveness.
• Assists in any other projects or tasks as determined by management.

Core Competencies
Job Knowledge
Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols.
Dependability
Meets deadlines and works autonomously. Focused, punctual, and maintains consistent attendance. Accountable and can be relied upon during challenging and unexpected situations.
Service Oriented

Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills. Establishes and maintains effective relationships. Meets quality standards and evaluates customer satisfaction and results.
Teamwork
Works collaboratively and respectively with others and is sensitive to team member engagement. Communicates openly seeking and providing support. Shares knowledge, provides assistance, and contributes well as a leader, facilitator, or participant. Accountable to team.

Job Specific Competencies
Productivity Effectively problem solves while managing workload and time. Work produced in an accurate, consistent manner. Prioritizes and efficiently meets goals, objectives and deadlines. Assists others to ensure productivity. Makes a meaningful difference.
Initiative Proactively evaluates, selects and takes action to solve current and potential problems. Meets objectives with a sense of urgency. Identifies new opportunities before being asked.
Detail Oriented Closely monitors and focuses on details. Thorough and accurate in all assignments achieving a high degree of quality. Understands causes with deficiencies, problems, or mistakes - not just the effects.
Technical Skills Maintains current understanding of technical processes and equipment. Uses technology to increase performance, productivity, and communication.

Environmental Factors
Due to the donation of materials, dust and animal hair may be present in the warehouse throughout the year. Duties are performed in the Goodwill Distribution Center with concrete flooring that has quasi-regulated temperatures. Ten percent of the duties involved being outside receiving donations deliveries or possibly loading/unloading a vehicle. Position is generally standing and walking; some bending, kneeling, pushing, pulling lifting will be required when dealing with merchandise or donations. Exposure to heat, cold, dust, and sometimes humidity is a possibility.

Physical Factors

• Must be able to lift/carry up to 50 pounds.
• Must be able to push/pull gaylords through the Warehouse up to 100 pounds.
• Must have the physical ability to safely drive a forklift. This physical ability includes the use of both arms and hands and both feet.

Education, Experience, and Requirements
Required

• High School Diploma or equivalent completion.
• Excellent knowledge of merchandise in terms of quality, value and knowledge about secondary markets for post retail merchandise and recycling.
• Competent in internet use and a variety of computer software applications.
• Exceptional interpersonal communication skills and excellent writing skills.
• Excellent organizational, critical thinking and decision-making skills.
• Exhibits a high level of integrity and business ethics.
• Possesses a high level of integrity and business ethics.
• Requires a high level of adaptability and flexibility.

Preferred

• Bilingual (English and Spanish) a plus.