What are the responsibilities and job description for the E-Commerce Team Member (On-Site) position at Goodwill of the Finger Lakes?
Job Description
Job Description
SUMMARY :
An e-Commerce Team Member will focus on creation and order fulfillment for all e-Commerce business lines. This includes ownership for all of or a part of department processes which include sorting and labeling sellable items, photographing, listing, and packaging items for shipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Order fulfillment :
Prioritizing orders as first in first out daily. Orders are packaged to arrive undamaged, then processed accurately with the correct customer shipping address at the lowest possible cost;
List all items accurately and comprehensively with no typographical, grammatical, or spelling errors. Listings should have attention grabbing titles and informative descriptions which limit the number of customer questions;
Identifying and labeling sellable items, sorting them by category, and positioning them for photography and listing;
Work with a group of diverse individuals to reach department productivity goals, as well as your personal development goals.
May involve direct customer communication to be handled in a professional and timely manner.
QUALIFICATION REQUIREMENTS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and / or ability required.
EDUCATION AND EXPERIENCE :
High school graduate or GED preferred. Experience with computers, collectables, antiques, buying and selling on auction sites, and customer service will be considered.
LANGUAGE SKILLS :
Able to read and understand documents such as time cards, policy manuals, and online sales listings. Able to write routine reports and descriptive paragraphs. Effectively and clearly communicates with employees and customers.
MATHEMATICAL SKILLS :
General math skills potentially include calculation of refunds, creation of shipping estimates, and measurement of item and package dimensions.
WORK ENVIRONMENT :
While performing the duties of this job the employee is usually working in a warehouse environment. The employee must adhere to all warehouse and personal policies and procedures; follow good safety and security practices, including reporting safety hazards and injuries to their supervisor. The noise in this environment is usually moderate to loud.
PHYSICAL DEMANDS : Physical Demands
Frequency
Never
Rarely
Seldom
Frequently
Always
Sitting
Standing
Walking
Bending over
Crawling
Reaching Overhead
Crouching
Kneeling
Balancing
Lifting and Carrying
10 lbs. or less
11 to 25 lbs.
26 to 50 lbs.
51 to 75 lbs.
76 to 100 lbs.
over 100 lbs.
Push / Pull Max Force
0 to 20 lbs.
21 to 39 lbs.
40 to 59 lbs.
60 to 100 lbs.
