What are the responsibilities and job description for the Lead Career Services Advisor - FT position at Goodwill of the Heartland/Heartland Goodwill Enter?
The Lead Career Advisor enlists and develops qualified team members and is responsible for the professional staff service provision and documentation of services. The Lead Career Advisor supports Career Advisors and the successful operation of the career centers in their assigned area, while also running the career center at their local office. The Lead Career Advisor assists job seekers to gain employment and helps with all phases of the job search including career and digital skills assessments, resume, cover letter, online applications, and interview preparation. They facilitate job search and employment workshops, and provide digital skills training, referrals for resources, and information about education and occupational skills training opportunities. The Lead Career Advisor collaborates with Goodwill Career Navigators and others to support participants through job training, job search, and job retention.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Enlist and develop qualified team members.
2. Responsible for professional staff service provision and documentation of services.
3. Ensure the participant completes the enrollment process for the Helms Career Center
program.
4. Provide basic skill assessment of each participant and assist them to create goals and
locate the appropriate resource or tools needed for their desired goal.
5. Maintain and use knowledge of current labor market trends to assist participant with job
applications.
6. Assist participant to secure employment through building digital literacy, basic job search
activities, resume writing, interviewing, and other employment related activities.
7. Assist with the development and sustainment of partnerships with area businesses and
community agencies, organization, and schools to represent and market HCC resources
that respond to their needs.
8. Identify participant support needs, work with Career Navigator to coordinate referral and
wrap around support needs.
9. Schedule and coordinate on-site and virtual training for individuals and groups.
10. Assist with certification and credential activities as directed for digital skills and other
services.
11. Develop and manage training and hiring event schedule for Career Center.
12. Coordinate with other Goodwill team members to provide up to date information about
schedule of activities for the website
13. Responsible for recruiting coverage in the Career Center during operating hours.
14. Contact participants to follow up regarding job placement, needed services and
satisfaction.
15. Recruit, train and supervise volunteers as needed to assist in the Career Center.
Goodwill offers team members competitive benefits, including:
- Competitive PTO
- Generous store discount
- Opportunities for advancement
- Strong team culture
- Retirement package with employer contribution
- Health/Dental/Vision Insurance
Qualifications:
- Associate degree or two years of study at an institution of higher learning required. An additional one year of employment in a related field may be substituted for education requirement.
- One-year employment in a related field such as recruitment, training, or supervising required.
- Excellent computer skills. Proficiency in Microsoft Office required, and video communication such as Microsoft Teams, Zoom, and GoToMeeting and others.
- Bilingual preferred.
- Valid driver's license and pass motor vehicle record screening.
- Provide proof of valid auto insurance.
- Pass child/dependent adult abuse and criminal history check.
The Lead Career Services Advisor will primarily work out of the Quad Cities Career Center and Support Services office in Davenport, located in NorthPark Mall. The starting wage for the Lead Career Services Advisor is 20.06 - 22.07, with some flexibility for education and experience.
