What are the responsibilities and job description for the AbilityOne Supervisor position at Goodwill of Western MO & Eastern KS?
Organization Goodwill of Western Missouri & Eastern Kansas has a rich, 120 year history. Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of unwanted items provides funds that stay local, helping us to support thousands of job seekers with barriers to employment. We believe in the Power of Work and are committed to helping people earn and keep jobs in the community. That’s why 90¢ of every dollar Goodwill spends goes directly into our mission, not into shareholders’ pockets.
Summary/Objective
Reporting to the Project Manager, the Janitorial Supervisor is responsible for training and supervising janitors and team leads in the performance of their duties to ensure compliance of contract standards and specifications.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assigning duties to employees for cleaning contract areas within the premises, providing training to correct deficiencies.
- Assisting the Project Manager in the management of employees with disabilities in self- improvement of work-skills, work behavior or other elements that will enhance the individual’s opportunity to obtain competitive employment.
- Accurately performing orsupervising the time study evaluationsin a timely and accurate manner
- Effectively and accurately documenting performance issuesfor files or Case Management
- Recommending improved methodsto Project Management to improve efficiency and quality
- Keeping records on supplies, inspecting equipment for damage or wear
- Maintaining cleaning schedule records and equipment maintenance records
- Notifying project management of unusualsituations pertaining to employees, equipment or contract compliance
- Meeting deadlines and special requests in a timely and efficient manner
- Inspecting assigned work daily to insure timely completion to contract standard
- In concert with the QC Specialist, assuring that deficiencies are addressed and appropriate training occurs
- Resolving complaints as necessary to maintain contract compliance Safety:
- Ensuring all staff performs duties according to safety expectations and procedures
- Ensuring equipment is maintained and functioning properly
- Communicating safety issues and concerns to ensure quick resolution with appropriate personnel
- All other duties as required by the Project Manager
Work Environment
The Janitorial Supervisor performs their work in a professional setting and may come in contact with clients.
Physical Demand
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Push, pull or carry 40 lbs. occasionally, up to 25 lbs. frequently. Must be able to be on feet for long periods, bend, stoop, and be exposed to cleaning chemicals. Must be able to see to complete duties to required specifications. Occasional exposure to heat and cold with frequent exposure to dust.
Position Type/Expected Hours of Work/Travel
This is a full-time position. Schedule will be Monday thru Friday. Weekend work may vary depending on the needs of the business designated by the contract.
Qualifications
The Supervisor will be a proven leader with the following:
- Confidence in their ability to perform as a supervisor
- Strong work ethic, character and integrity
- Solid judgment and common sense in decision making
- A positive, supportive attitude to staff and customers
- Recognition of and avoidance of any conflict of interest with staff, product or customers
- Effective, appropriate and professional communication and demeanor
- Recognition of and adherence to a higher standard as a member of management
- Ability to effectively handle difficult customer issues
- The incumbent should have a minimum of 1 year experience in supervision
- High school diploma or equivalent is required. Some college preferred.
- Solid comfort level with utilizing all aspects of computers to complete the job, not limited to;
- Windows environment and internet use On-line training and web-based meetings
- Basic understanding of legal requirements regarding employment
- Math ability at a level that would allow for accurate time studies
