What are the responsibilities and job description for the Retail Store Associate position at Goodwill of Western MO & Eastern KS?
Summary/Objective
Reporting to the General Manager, the Retail Store Associate is responsible for completing duties as assigned according to production and workflow standards, as well as ensuring a positive customer experience in both the front and back of the store.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Operational
- Able to stock 1 hardlines cart per 15 minutes and/or stock 1 z-rack per 15 minutes o Associates are expected to reach position metric four weeks after training ends
- Maintaining appropriate security of cash and donated goods
- Operate register, as directed
- Complying to Agency policies and procedures
- Ensuring a high level of customer service both front and back
- Performing duties according to safety expectations and procedures
- Ensuring the physical safety of the back room and sales floor
- Communicating safety issues and concerns to ensure quick resolution
- Ability to operate a cash register and POS system
- Ability to count change, count down cash drawers and complete accompanying paperwork
- Greeting customers and accepting donation and issuing receipts
- Operating a hand stacker and pallet jack
- General store upkeep including but not limited to sweeping, mopping, glass cleaning, and bathroom maintenance.
Production
- Ensuring quick placement of high-quality, processed goods to the sales floor
- Assisting to meet production numbers as set by divisional management
- Ensuring loss prevention and process flow guidelines are followed
- All other duties as assigned by the General Manager
Work Environment
This job operates in a retail environment with merchandise displays and items available for purchase in inventory.
Physical Demand
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate verbally and apply active listening skills. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work/Travel
This is a non-exempt position. Hours vary based on the needs of the business which includes nights, weekends and holidays. Full-time positions are scheduled 30-40 hours per week, part-time positions are scheduled 16-24 hours per week.
Qualifications
The Retail Store Associate will be a proven leader with the following:
- Experience in customer service preferred
- Comfort with handling cash and operation of a cash register
- Understanding of the importance of the donor process and how it supports the mission
- Ability to perform job duties safely
- The incumbent should have at least 6 months of work history, unless this is their first job
- High school diploma or equivalent is not required.
- Operation of the hand stacker will require the ability to become certified in its operation
