What are the responsibilities and job description for the Retail Team Lead position at Goodwill of Western MO & Eastern KS?
The Team Lead is responsible for assisting with the direction of the day-to-day workflow of the front and back of the store. The Team Lead has limited supervisory capacity in the absence of all other store management.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Making bank deposits, as required
- Maintaining appropriate security of cash and keys
- Open and close store as necessary
- Leading personnel in the daily completion of job duties
- Ensuring compliance to policies and procedures
- Ensuring a high level of customer service both front and back
- Ensuring quick placement of high-quality, processed goods to the sales floor
- Meeting production numbers as set by divisional management
- Ensuring loss prevention and process flow guidelines are followed
- Ensuring work stations are properly stocked and staffed to meet production goals
- Ensuring staff performs duties according to safety expectations and procedures
- Ensuring the physical safety of the back room and sales floor
- Communicating safety issues and concerns to ensure quick resolution
Qualification
The Team Lead will be a proven leader with the following:
- The incumbent should have a minimum of 6 months experience in supervision
- High school diploma or equivalent is preferred.
- Solid comfort level with utilizing all aspects of computers to complete the job, not limited to;
POS at cash register
Windows environment and internet use
On-line training and web-based meetings
- Familiarity with safety requirements in a warehouse/retail environment
- Commitment to mission of the organization
- Comfort with handling cash and operation of a cash register
- Understanding of the importance of the donor process and how it supports the mission
- Confidence in their ability to lead others
- Strong work ethic, character and integrity
- Solid judgment and common sense in decision making
- A positive, supportive attitude to staff and customers
- Recognition of and avoidance of any conflict of interest with staff, product or customers
- Effective, appropriate and professional communication and demeanor
- Recognition of and adherence to a higher standard as a team leader
- Ability to effectively handle difficult customer issues
