Community Outreach & Enrollment Specialist.

Are you socially concerned about pertinent issues associated with the community you live in? Are you passionate about making a real difference in your community? Look no further! Join us at Goodwill of Western New York as a Community Outreach & Enrollment Specialist in becoming a vital part of our impactful team.

We are seeking a dynamic and motivated Sales, Marketing or Recruitment Expert to join our Team as the new Community Outreach Liaison & Enrollment Specialist. In collaboration with the Goodskills Career Builder workforce development program to participate in recruitment efforts. In this role, by utilizing your transferable skills you will be responsible for assisting the outreach team in developing and executing outreach strategies to engage prospective participants, build relationships with community partners, and guide individuals through the enrollment process. You will be the face of the program, working to connect individuals with opportunities leading to careers in manufacturing or technology.

THE COMPANY

Employing over 200 Western New Yorkers, Goodwill of Western New York works to enhance the dignity and quality of life of individuals and families by helping them overcome barriers and reach their full potential through learning and the power of work. Through Retail Store operations, Workforce Development Programs, and Contracted Services, Goodwill of Western New York pursues the vision of every person having the opportunity to achieve their fullest potential and participate in and contribute to all aspects of life.

Why work for Goodwill? Because our purpose is more than accepting donations and selling gently used clothing. Our mission is dedicated to helping people in our local community prepare for, find, and keep good jobs. Our retail stores contribute to our mission by helping fund our Workforce Development Programs. Come make a difference and work for an organization that is dedicated to improving the lives of others in our community!

Core Values:

• Own It - We are motivated and responsible for our actions and results.
• Dare to Excel - We are never done, we never settle, we never stand still. We push boundaries and think beyond the box.
• Be Bold, Be Courageous -When faced with a hurdle, we jump!
• Be Extraordinary -We exceed expectations of clients, customers, and colleagues.
• We Win Together -We collaborate & celebrate. We drive forward as one team towards our mission.

YOUR ROLE

In this role, you’ll not only contribute to our mission but also help shape the lives of individuals we serve. As a Community Outreach Liaison, you’ll be at the forefront of our outreach and client recruitment activities, building relationships with local community based organizations and assessing potential clients for our programs.  

This position’s key responsibilities include:

• Outreach & Recruitment
  • Assist in developing and implementing a comprehensive outreach plan to recruit candidates for the Goodskills Career Builder program.
  • Build and maintain strong relationships with community-based organizations, schools, and local communities to generate referrals and recruitment opportunities.
  • Represent Goodskills at community events, job fairs, school visits, and other outreach functions to promote workforce development programs and engage potential participants.
  • Collaborate with the Marketing & Communications team to develop materials and strategies to enhance outreach efforts.

• Enrollment & Client Support
  • Conduct individual and group informational sessions, both in-person and virtually, to educate prospective participants about the Goodskills Career Builder program.
  • Assess potential participant readiness for enrollment.
  • Guide clients through the enrollment process, ensuring all required documentation is completed and providing clear communication about program requirements and benefits.
  • Follow up with prospective participants and community partners to ensure successful enrollment and ongoing engagement.

• Collaboration & Program Strategy
  • Work closely with the Goodskills team to align recruitment efforts with program goals and ensure a smooth participant experience.
  • Assist in developing and implementing innovative recruitment strategies that attract a diverse pool of participants.
  • Maintain a database of outreach efforts and track participant engagement to measure the effectiveness of recruitment activities.
  • Provide insights and feedback to improve the recruitment process and increase program participation.

Education and Experience:

• Associates Degree Preferred. Equivalent work experience in outreach, sales, recruitment, marketing or workforce development is highly valued.
• Effectively work with individuals of diverse backgrounds.
• Able to meet monthly, quarterly and yearly goals.
• Strong organizational skills and ability to multi-task.
• Effective verbal and written communicator.
• Energetic, flexible, patient, and detail-oriented.
• Ability to think independently, problem-solve, and execute assigned tasks.
• Experience in client recruitment, sales, or community outreach, preferably in workforce development or similar fields.

Knowledge, Skills, and Abilities:

• Ability to work occasional evenings or weekends.
• Ability to cultivate existing relationships and establish new relationships.
• Ability to work on a team, as well as individually, with minimal supervision.
• NYS Driver’s License and reliable transportation.
• Strong prospecting and relationship-building skills.
• Demonstrates adaptability by adjusting to changing program priorities based on employer feedback.
• Strong communication and presentation skills, with the ability to engage diverse populations and deliver program
• Proficiency in Microsoft Office Suite, CRM platforms, and virtual outreach tools (e.g., Zoom).
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• A passion for improving the lives of community members through education and employment.

Physical Requirements:

• Mobility: Ability to sit, stand, and walk for extended periods, including walking around community event spaces and attending off-site recruitment activities.
• Travel: Must be able to drive and have access to reliable transportation for local travel to community events, partner organizations, and client meetings.
• Lifting: Occasionally required to lift and move marketing materials, event setups, and other materials weighing up to 25-30 pounds.

 WE ARE LOOKING FOR SOMEONE WHO

• Is socially concerned. Showing an awareness of pertinent issues associated with society or the community you live in.
• Communicates effectively.  You excel when interacting with others.
• Loves being a part of a team. You understand that we succeed or fail as a team. You are always ready to step beyond your responsibilities to go the extra mile to ensure that your team is successful.
• Loves how we roll as an organization. Not everybody will and we’re ok with that - Want to figure out if you MUST work with us? How do our Core Values make you feel?

COMPENSATION

Goodwill regularly evaluates our compensation and benefit packages to ensure we remain competitive. Starting pay will be based on a candidate’s experience, skills and education. 

• The pay range for this position is $40,000/year to $50,000/year.

Salary : $40,000 - $50,000