What are the responsibilities and job description for the Program Manager-Workforce Readiness Programs position at Goodwill Omaha?
Program Manager-Workforce Readiness Programs
Department: Mission Programs
Work Location: Stockyards
Employment Status: Full-Time
Pay Range: $55,000 - $60,000
JOB SUMMARY
The Program Manager will oversee the day-to-day staffing, operations, and performance of the Work Experience Program for students with disabilities near completion of services in public school districts while providing a quality work environment for employees.
ESSENTIAL DUTIES & RESPONSIBILITIES
Work Location: Stockyards
Employment Status: Full-Time
Pay Range: $55,000 - $60,000
JOB SUMMARY
The Program Manager will oversee the day-to-day staffing, operations, and performance of the Work Experience Program for students with disabilities near completion of services in public school districts while providing a quality work environment for employees.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Oversee the delivery of services to special education students
- Ensure adequate staffing coverage at all sites, at all times, with a willingness to provide coverage if needed
- Coach, mentor and train all trainers/classroom instructors ensuring their ability to meet the needs of participants
- Collaborate with internal and external stakeholders to meet program quality and compliance standards
- Determine appropriate curriculum needed to prepare participants for success in the workplace
- Review quarterly reports and case notes to ensure the accuracy of the content, and that case note procedures are followed
- Follow-up on case file audits completed by the Compliance Specialist by working with the team to make all recommended changes promptly
- Create professional development and training plans for trainers/classroom instructors
- Plan and lead staff meetings
- Visit each Work Experience and training sites weekly
- Recruit, hire, develop, supervise, and evaluate all Workforce Readiness Programs
- Build positive relationships with retail managers and liaisons at community-based work sites
- Continually assess and identify community needs through strong relationships with schools and other agencies
- Identify methods to build efficiencies within the program and all trainings/skills classes offered to the community
- Monitor program budget and operate within budget guidelines
- Oversee new student orientation at the beginning of each school year for Work Experience
- Work with internal and external partners to place students in additional training or permanent jobs after graduation of the Work Experience Program and completion of trainings and skills classes provided to all participants
- Demonstrate sound decision-making skills by keeping participants safe and engaged in programming
- Identify ways to promote and grow the Work Experience program as well as growing and expanding all trainings and skills classes offered to the community
- Promote and ensure mission integration through education, communication, and positive relationship-building
- Meet or exceed program outcomes/expectations as defined in the Program Evaluation efficiency, effectiveness and satisfaction measures, and CARF requirements
- Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well-being of employees, customers, and students
- Assists in the onboarding of new employees as necessary
- Contribute to program sustainability through efficient use of physical, financial, time and people resources
- Immediately report all critical safety incidents to Director of Programs and VP of Mission Advancement
- Other duties as assigned
INDIVIDUAL DEVELOPMENT & INTERPERSONAL SKILLS
- Engage in ongoing personal, professional growth and development
- Commit to leadership development of trainers/classroom instructors
- Develop strong working relationships with supervisor and co-workers
- Demonstrate self-initiative
- Collaborate with diverse populations
- Understand the specific, unique needs of students enrolled in the Work Experience program
ORGANIZATIONAL DEVELOPMENT
- Promote the vision and mission of Goodwill through identifying opportunities to increase program funding and growth
- Model in action and word, Goodwill core values of Belonging, Excellence, Service and Trust
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION & EXPERIENCE
- Bachelor’s degree in human services, education, or related field preferred
- Five or more year’s supervisory experience in a human services, rehabilitation, or educational setting preferred
- Six or more years experience in a human services, rehabilitation, or educational setting preferred
CERTIFICATES, LICENSES, REGISTRATIONS
- First Aid/CPR Certification
PROESSIONAL COMPETENCIES
- Ability to communicate in a clear, correct, complete, concise, and compassionate manner to ensure both the sender and receiver feel satisfied
- Ability to establish and maintain effective working relationships with supervising personnel, coworkers, civic organizations, business professionals and the public
- Ability to travel locally and nationally, including the ability to visit work sites routinely
- Ability to maintain confidentiality
- Must have excellent communication, problem-solving and leadership skills
- Ability to work in a fast-paced, rapidly changing environment
- Ability to operate a personal computer and associated computer programs (i.e. Microsoft Suite, Apricot, NetSuite)
- Ability to prioritize program needs and follow-through with meeting those needs
- Must be highly organized with an ability to multitask and meet deadlines
- Must demonstrate sound decision-making skills while assisting with the day-to-day activities of students
- Must demonstrate self-initiative
- Must be able to identify community resources and make appropriate recommendations
- Must be able to identify necessary and appropriate accommodations
- Must be able to monitor required statistics to analyze program performance
PHYSICAL DEMANDS
Sedentary
Lifting up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and files. Walking and standing are required only occasionally.
WORK ENVIRONMENT
Limited
General office environment infrequently exposed to extreme atmospheric conditions (Temperature, noise, fumes, dust, etc.)
Salary : $55,000 - $60,000
