Associate - Mail Center Support

Join Our Team

In 1945 Goodwill San Antonio’s founding purpose was to fight poverty and create opportunity for adults and youth in our community who were underserved by access to education and employment. Our founding purpose “Fighting Poverty and Creating Opportunity” endures today and now drives our mission of “Helping Changing Lives Through the Power of Work” in a new era of 21st century skills.

Goodwill San Antonio is one of the largest nonprofit organizations in San Antonio, employing more than 1,500 individuals who passionately serve our mission. We live out our purpose by providing our employees and others with the tools to succeed in their personal and professional lives and opportunity for upward economic mobility through education and employment programs. We are able to offer these programs and services through our mission-driven business operations with retail stores and contracts with local businesses to augment their operations.

We are currently seeking a dynamic individual who has a passion for serving others and making a difference.  Working Here Helps Changes Lives.  Join the GoodwillSA team and Apply Today:  WorkforGoodSA.org.

Position Details

POSITION SUMMARY

The Mail Center Support Associate will receive, sort and distribute all incoming and outgoing mail for the Air Force Personnel Center (AFPC) at Randolph AFB, and provide customers with superior customer service. Support the organization in its mission to help change lives through the power of work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Scan all incoming accountable (registered, certified, insured, etc.) mail, and sort, distribute, and notify customers.
2. Send out FedEx Ground and FedEx Express and record tracking numbers for customers.
3. Receive, sort and distribute incoming non-accountable (regular 1st class) mail and internal distribution mail.
4. Greet and assist internal customers at customer service window.
5. Answer telephone inquiries.
6. Scan incoming mail for explosives using the IONSCAN trace detector.
7. File essential documents.
8. Log outgoing certified mail and makes copies.
9. Provide excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner.

REQUIREMENTS

1. Must be a U.S. citizen and eligible for a security clearance
2. High School Diploma or equivalent (GED
3. 6 months of experience using basic office skills
4. Previous mail processing experience preferred.
5. Basic computer skills; MS Word, Excel
6. General office equipment
7. Basic math
8. Organized
9. Data entry
10. Filing
11. Customer service
12. Analyze, evaluate situations, and develop alternatives for conflict resolution

To learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org.

Equal Opportunity Employer/Veterans/Disabled