What are the responsibilities and job description for the Specialist - Training and Development FT position at Goodwill San Antonio?
Job Details
Description
Work for GOOD at Goodwill
- Do you want to make a difference in your community while earning a paycheck?
- Would you like to help your community and environment every day that you come to work?
- Looking for a job that provides meaning as well as personal and professional development?
Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.
We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.
We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.
We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.
Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.
Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.
We prefer to promote from within. Your growth and advancement is our priority.
Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.
Change Lives. Make a Difference.
Discover Purpose. Apply today at WorkforGoodSA.org.
Qualifications
Position Summary
The Training & Development Specialist will report to the Director of Training & Development to design, develop, coordinate, and deliver highly engaging, performance-based, learner-centric training and coaching solutions to enhance team member capabilities needed to achieve Agency and professional goals.
Essential Duties and Responsibilities
- Facilitates leadership and operational training via a group setting, in-person classroom, virtual webinar/teleconference and one-on-one.
- Writes/builds training materials including outlines, job-aids, work instructions, classroom materials, on-the-job training guides and worksheets.
- Develops e-learning modules, hand-outs, infographics, videos and quizzes.
- Keeps learning materials current based on business data, trends and updates to operational processes.
- Executes a consulting process and performance analysis to gather information on needs, maintain pulse on the business, offer creative ideas and recommend impactful training, change management and process-improvement solutions.
- Builds and maintains strong relationships with all departments/stores to determine needs and to give and receive feedback and coaching.
- Collaborates with subject matter experts and Director of Training & Development to design, develop and implement robust training solutions.
- Measures progress and effectiveness of training through capturing feedback and gathering data through observation and testing.
Requirements
- Bachelor’s Degree in Human Resources, Education, Business, Marketing, Merchandising or related field. Minimum four years work experience may be considered in lieu of degree.
- Two years’ training development and facilitation experience preferred.
- Facilitation of Diversity, Equity and Inclusion (DEI) training preferred.
- Three years’ experience, team building and coaching to improve performance and two year’s retail, logistics, warehouse and/or safety experience strongly preferred.
- Excellent written and verbal communication skills with ability to effectively collaborate with business units to assess needs, develop and deliver training as promised.
- Intermediate skills in Microsoft Office (Outlook, Word, PowerPoint, and Excel) required.
- Skills in E-Learning Authoring Tools, SharePoint, Guide By Cell, SnagIt, Brainshark and Learning Management Systems preferred.
- Bi-lingual in Spanish preferred.
- Must be able to meet the physical requirements of the position.
- For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.
To learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org.
Equal Opportunity Employer/Veterans/Disabled
