What are the responsibilities and job description for the Career Specialist - Bilingual position at Goodwill SC?

Goodwill Industries helps people become independent through education and training leading to employment.

GENERAL RESPONSIBILITIES :

Provide comprehensive Spanish Language employment and retention support services to job seekers.

To provide translation and interpretation support for ESL job seekers.

Develop and maintain relationships with employers, community organizations, internal stakeholders, to identify job and training opportunities.

Develop job leads and perform direct job placement activities including making employer contacts, understanding the local market requirements, reporting on placement and follow-up activities.

Maintains all documentation on clients including up-to-date case notes, updating any required databases, and completing required reports.

To uphold the CARES values of GIUMSC

SPECIFIC RESPONSIBILITIES :

PEOPLE

Assist clients with job searches and basic computer navigation skills.

Help job seekers complete resumes, cover letters, and apply for jobs in the Career & Training Center (CTC).

Facilitate workshops, and one-on-one coaching sessions.

Complete assessments, employment plans, and conduct interviews to determine employability and access to employment opportunities.

Serve as the employment resource for Community and Workforce Development program graduates and clients through CTC.

Provide follow-up services, including follow-up calls.

Build and maintain relationships with community employers to identify job opportunities for clients and advocate on jobseeker's behalf.

Refer clients to GIUMSC programs for upskilling and training.

Attend meetings on Goodwill's behalf and represent Goodwill at community career and resource fairs.

Assist participants with onboarding / orientation activities as needed.

Develop and facilitate community outreach and recruiting events.

Collaborate with internal and external stakeholders to determine employment strategies and match career-ready participants to job requirements.

PERFORMANCE

Ensure the quality of services provided through Customer Ambassador Program (CAP), employer surveys, and other feedback mechanisms.

Maintain outreach efforts to meet goals and measure success through client engagement and placement outcomes.

Report data to supervisor in timely manner to include weekly, monthly, and as needed reporting.

Review monthly and annual goals ensuring alignment with organizational objectives.

Monitor progress on key performance indicators to identify trends and make adjustments to meet target goals.

PROCESS

Ensure proper documentation is obtained by job seekers for employment, including necessary identification documents.

Maintain confidentiality and security of organizational information and files, as well as Goodwill practices and policies.

Ensure all activities comply with relevant policies, procedures, and legal requirements.

Record data and case notes in data management systems, such as CaseWorthy, ensuring data integrity and accuracy.

Participate in team meetings with internal staff and outside providers to coordinate efforts and share information.

Maintain knowledge of internal and local resources and offerings to effectively assist clients.

To perform all other duties as may be assigned.

Responsible to : Career Services Team Lead and Career Services Manager

Education : High School Diploma, or equivalent required, with relevant work experience.

Work Experience : Two to five years' of work-related experience in Human Services and / or Workforce Development. Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and experience with data management.

Qualifications : Must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider. Each associate must maintain a current and valid driver's license with limited points and / or traffic citations and adequate automobile liability insurance. Must maintain the ability to pass a criminal background check.

Physical Requirements : Daily requirements may include climbing, balancing, reaching, talking, hearing, seeing, standing, stooping, kneeling, handling, lifting (up to 50 pounds), carrying (up to 25 pounds), pushing, and pulling. May involve walking, standing, and sitting for extended periods of time. General office environment infrequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, odors, etc.).

Safety & Security : Report all accidents, however slight, to your supervisor immediately. Never leave the premises without reporting any accident that occurred during your working time. If you should need medical treatment during your non-work hours, you should contact your supervisor.

Goodwill strives to have a safe, secure, and ethical work environment. Goodwill's expectation from each associate is to refrain from : 1) unsafe work practices; 2) involvement in unethical situations; 3) dishonest / fraudulent work behaviors; or, 4) other behavior which would damage the organization's good standing in the community. If a Goodwill associate observes or has the knowledge of unsafe, unethical, dishonest, or fraudulent work practices, the associate should report it immediately to his / her supervisor, another member of management, or contact the CALL Hotline.

Work Hours : 8 : 00 AM - 5 : 00 PM Monday - Friday,Occasional early morning, evening, and weekend hours may be required as needed.

Work Attire : Each associate is expected to present a fashionable, neat, and clean appearance that will be reflective of Goodwill's positive image in the community.

EXCELLENT BENEFITS - GOODWILL IS AN EQUAL OPPORTUNITY EMPLOYER - Minorities / Female / Disabled / Veterans

Other details

Job Family Mission Services

Pay Type Salary

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