Business Systems Manager

The Business Systems Analysis Manager drives the non-profit Workforce and Career Development (WCD) initiatives, leveraging expertise in system analysis and project management to deliver innovative solutions. This role collaborates across WCD programs, Finance, Information Technology (IT) and Human Resource Information Systems (HRIS) Teams to optimize operations and promote a culture of excellence by creating strategic KPIs, dashboards, and data visibility tools that support strategic initiatives.   Essential Duties & Responsibilities Collaborate with stakeholders across WCD programs, Finance, IT, and HRIS to gather business and system requirements, define project objectives and deliverables, and develop KPIs and reporting frameworks to drive excellence, ensuring consistent communication throughout the process. Foster transparency and manage expectations by actively keeping all stakeholders updated on progress, risks, and changes. Partner with WCD Leaders, Finance, and Executive Teams to align efforts to improve KPIs to meet strategic goals. Develop documentation and drafts detailed project plans and dashboards to support the implementation and management of business systems across WCD programs, ensuring cross-functional teams meet project milestones. Map effective business processes and implement relative business data systems that support organizational needs. Develop measurement plans, manage third-party analytics partners, and provide actionable insights using advanced analytical techniques (e.g., regression, propensity, time series). Create interactive dashboards to provide real-time, actionable insights, to effectively turn raw data into meaningful information comparing benchmark, program trends and goal attainment. Track and report program progress, identify and manage risks, ensuring timelines are met. Perform analysis to identify areas for improvement, proposing solutions to enhance and improve program(s) performance. Deliver actionable insights tailored to each program’s needs, aligning them with strategies and business objectives to drive performance improvements, growth, and a culture of excellence. Lead cross-functional teams, ensuring they meet project milestones and deliverables while promoting a high-performance environment. This position requires local travel (25%), and a valid CA driver’s license with state required insurance. Driving record must be acceptable by company’s insurance vendor.   Education & Experience Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field required.  MBA is preferred. 8-10 years of experience as a business analyst, including two years of experience in gathering business requirements and documentation, required. Minimum of 3-5 years of experience working with CRM systems, including implementation, management, and optimization to support business operations and customer engagement required. Experience with Salesforce, including proficiency in managing and streamlining sales, customer service, and marketing processes. Ability to leverage Salesforce tools for data analysis, automation, and cross-team collaboration preferred. 1 years managerial and supervisory experience preferred. Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above. Certified Business Analysis Professional (CBAP) is a plus. Project Management Professional (PMP) preferred. Must have Advanced knowledge of computer programs in a Windows environment, including Word, Excel, E-mail, Visio, Project, One-Drive and Teams. Proven experience in Project Management and cloud-based business intelligence platforms (DOMO). Strong background in system analysis and project management roles. Proficiency in business analysis tools and methods. Knowledge of databases, programming, and system design is a plus. Experience with project management tools (e.g., MS Project, Jira, Monday.com). Working knowledge of file types such as EDI X12, JSON, and XML. Strong analytical, problem-solving, leadership, and team management abilities. Ability to manage multiple priorities and work under pressure. 8 Panel Drug Screen, Background Check, Live Scan, MVR, Education Verification, Employment Verification and Professional References required.

Salary : $90,000 - $110,000