What are the responsibilities and job description for the Retail Store Operations Supervisor position at Goodwill Southern California?
Goodwill Southern California is one of the leading non-profit brands in the world and a rapidly evolving organization. We are committed to our Mission, people, and future.
The Retail Operations Manager leads team members to achieve established goals for sales, production, customer service, payroll, safety, and expense control.
- Manages day-to-day store operations, including opening and closing procedures, supervising staff, and maintaining a clean and safe environment.
- Trains, develops, and encourages employees to meet goals, while adhering to company standard operating procedures.
- Ensures excellent customer service by engaging with each customer, presenting a friendly and cooperative attitude, and modeling company values.
- Safeguards employees and customers by following loss prevention procedures and de-escalation practices.
Responsibilities
- Monitors and maintains salesfloor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention, and safety to company standards.
- Buying: Trains, evaluates, and coaches employees to process donated goods meeting quantity, quality, and business goals, following established SOPs and guidelines.
- Ecommerce: Trains, evaluates, and coaches employees to identify and process ecommerce collectables and other items, luxury brands, and books, to meet goals and established SOPs and guidelines.
- Donations: Ensures accurate capture of donor information, proper sorting of goods, and maintaining safety according to established SOPs and guidelines.
Requirements
- 1-3 years of supervisory experience in a customer-focused management role.
- High school diploma or general education degree (GED) required. College degree helpful.
- Ability to multitask projects of varying scope and complexity with minimum supervision.
