Asset Protection Specialist

ASSET PROTECTION SPECIALIST

DIVISION 600

Summary Description:

• Under the direct supervision of the Asset Protection Lead & Compliance, Risk & Safety Manager, under the guidance of the Vice President (V.P.) of Corporate Compliance.
• The Asset Protection Specialist implements efforts to prevent and minimize the loss of company assets by administering policies, procedures, programs and practices which protect those assets.
• Monitor loss prevention systems and safety practices at all facilities, both on and off-site, as assigned by the Compliance, Risk & Safety Manager, under the guidance of the V.P. of Corporate Compliance.

Exemplary Duties / Responsibilities:

• Assist in the safeguarding of company funds, property and merchandise, including donated goods.
• Must identify physical security concerns and able to act on the spot when at store locations.
• Using overt and covert means reports, investigates and takes appropriate action on any internal or external incidents of or unauthorized possession of company property to include shoplifting and employee dishonesty.
• Assist in the company’s Illness and Injury Prevention Program by monitoring safety programs and practices as assigned by the Compliance, Risk & Safety Manager.
• Assist in the training of other employees in safety and asset protection.
• Use good interpersonal skills such as courteousness, sensitivity, politeness and thoughtfulness in dealings with the public and Goodwill employees and participants.
• Ensures the company CCTV systems are operational on a daily basis.
• Using provided communication devices such as a company work phone, email, etc. in a clear and concise manner.
• Respond to Criminal activity occurring outside of business hours at any of our Goodwill locations following guidelines and policies of Goodwill Solac.
• Respond to emergency calls and alarm activation calls on a 24/7 basis.
• Work with minimum supervision.
• Drives on company business as required.
• Schedule will be provided upon hire and is subject to change in a timely manner.
• Perform additional duties as assigned.

Employment Standards:

Education/Experience:

• High School diploma or equivalent.
• Minimum one (1) year experience in loss prevention, law enforcement or investigative services.
• One (1) year security experience preferred.
• Ability to work alone or as part of a team.
• Ability to work with all levels and management.
• Advanced verbal and written communication skills
• Must have basic understanding of computers and how they operate.
• Ability to solve problems as they arise.
• Ability to react appropriately in a stressful situation.

Knowledge:

• Extensive knowledge of current laws relating to security issues as they affect employer/employees, service participants, customers, contractors and others who have contact with or do business with the organization.

Skill:

• Excellent interpersonal and communication skills in order to interact with all levels of management, employees, service participants, security agencies and the general public.
• Ability to write accurate, concise and grammatically correct memoranda and reports.
• Maintains high level of confidentiality.
• Support ethical standards of organization.

Core Competencies:

To perform the job successfully an individual should demonstrate the following competencies;

• 
  Confidentiality – Understands and adheres to high level confidentially in all work related information discussions and information sharing in all meetings of the board, and by upper level staff.

• Ethics and Values – Adheres to Goodwill core values and beliefs during both good and bad times; acts in line with those values.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and/or situations
• Task Management –Communicates changes and progress; completes projects on time and budget.
• Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
• Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things
• Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.
• Teamwork –Exhibits objectivity and openness to others views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; supports everyone’s efforts to succeed.
• Diversity –Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures, as well as those with barriers to employment, inclusive of disabled populations.
• Inclusion & Equality – Is inclusive, shows respect and sensitivity for all differences; gender, sexual orientation, and culture. Promotes equality in all aspects of work-life at Goodwill SOLAC

Licenses:

• Valid CA Driver’s License, liability insurance, and a DMV printout that is acceptable to Goodwill’s insurance company.
• Valid Guard Card preferred.
• Must be willing to use his/her personal vehicle in the course of employment.

Desirable Qualifications:

• Awareness
  • Noticing unusual behavior, changes in the facility or surrounding area is vital.
• Communication
  • Write and share thorough reports of their time on the clock.
• Autonomy
  • Motivated to work independently and without constant monitoring or supervision.
• Honestly
  • Due to Minimal supervision, honesty and trustworthiness are absolutely necessary.

This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor. Goodwill is a culturally diverse and inclusive organization.